Dairy Queen Grill & Chill — Restaurant in Evansville

Frustrated. Ordered 6 pc. Honey BBQ chicken strip basket with side salad w/ ranch and 2 packs of ranch for strips, large drink. I used the app $3 off coupon. The cashier brought me regular strips and I let her know that isn't what I ordered. The owner/ manager came out and said I am not allowed to use a $3 coupon with toss & sauced strips, only regular strips. She literally just made up her own rule that doesn't exist to be hateful. I order the same meal and use that coupon frequently in app and know it works all the time at dozens of stores. The owner/ manager just WANTED TO ARGUE and an EXCUSE to REFUSE SERVICE. I paid for my drink and left. I went down the road the next DQ and used my $3 off strip coupon for the exact same order. It doesn't matter if it is regular strips or tossed in sauce, the $3 off coupon works on both. The owner/ manager flat out LIED. She also tried to say there is an upcharge for tossed in sauce, WRONG again. The order in app both ways only change being plain strips or tossed in sauce, the tossed in sauce actually rings up exactly $0.11 cheaper in the app than regular strips. I worked 15 hours yesterday to be able to afford that meal and then she wants to refuse to sell me a meal where I can save $3, like all of us are not specifically shopping with deals, coupons, special pricing to save all we can. When I told her I don't even even eat everyday her attitude was like not my effing problem. Having a nasty attitude, arguing with your customers, trying to screw people over is no way to run a business to keep employees or customers. If you read this remember for every decent, honest, hard working person there is, there is always an arrogant jerk like this looking for a way to screw people over. MY TOSS N SAUCE CHICKEN STIPS WITH $3 DOLLAR OFF COUPON WAS EXCELLENT, JUST NOT FROM THE...

Went here with my husband and son for my birthday. We had no issue waiting in line to place our order. I work in the food business I understand. The girl came to the register didn't ask to take my order. She just stared at us. I told her I had a coupon on my app for a free kids meal and I got no response from her. So I just start to place my order the whole time im placing my order she is tapping her nails on the counter like I am bothering her. I then go to scan my app and she says it doesn't work. And continues to rap her fingers and says is that all very rudely and my husband told her yes that's all and we left because it is not hard to be polite to someone who is being polite to you. We just wanted to celebrate my birthday with some good food and some ice cream but the customer service definitely ruined that for us. She definitely didnt want to be there. She had already told another employee who was working drive thru that she wasn't going to take the orders on counter but did it anyways. I will not be visiting dairy Queen for awhile. Bad customer service definitely ruins...

Took my children here for ice cream today (6/7/24) we ordered at 1:58pm. We sat down, at 2:01pm and waited. One of my kids got their ice cream at 2:08pm. Not sure if it's been sitting there, since they called out a fudge sundae minutes after we ordered. He got one with sprinkles. About 5 minutes later, they came around and asked if we ordered a fudge sundae, I said yes, with sprinkles.

The lady brought it to us at 2:08pm, and said the other 2 will be right now. At 2:16pm my other child and myself got our ice cream. My blizzard was melted, and my child's looked freshly made.

I will probably never order from this location again. At least the one down 1st Ave will get you ALL of your ice creams in a timely matter, and not melted. If I wanted a shake with toppings, I would have ordered that. Very disappointed. Should have just given them their ice cream back, and get a refund.

I would have gotten photos of my kids' ice cream, but they started eating...