Starbucks — Restaurant in Evendale

My s/o ordered something a few days ago no problem at this location. She went today at 12:45 PM. Her order is a cold brew with sugar free cold foam. She went to another Starbucks and they made it without question. The way the workers (manager) treated her was horrible. She left feeling extremely upset.

All she said was "I got this the other day, I don't understand what's wrong". You pulled the manager on her like she did something wrong. She just wanted to start her day with a coffee, and you made it such a chore. She came by TWO DAYS EARLIER and it was made no problem. It sounds like the manager doesn't want to accommodate people that need sugar-free items.

The manager appeared to say, "WE CAN'T MAKE IT, THE SUGAR FREE COLD FOAM IS ALREADY MADE. WE CAN DO THIS OTHER NON-FAT (TOTALLY DIFFERENT OPTION)". Again, this order was fine at a Starbucks within a Kroger as well as at the same location days prior. I cannot understate how awful the cashier and especially the manager made her feel.

We are never going to this Starbucks again.

She pulled away after the manager was rude to her and she couldn't take it anymore.

I called the manager up later and she gave me completely different information than what my s/o was told. She assumed a completely different tone. I guess she was expecting the call and is trying to gaslight us. Don't be rude to people and I won't leave a bad review. It's that simple. She just got it made a few days ago no problem. See attached photo.

It sounds like the manager didn't feel like accommodating the sugar free cold foam production in the morning. If they had just said "we are out of sugar free vanilla", that is of course understandable and we would get a different option. I don't appreciate being told something totally different on the phone than what you actually said to the customer in person either. You were manipulative and most of all, rude.

So...

We've stopped by twice in the past week. Both times they've been out of peppermint and the syrup for the crème brulée, and can't make their holiday drinks. I asked when they would have them back in. The girl gave me an apathetic look, and shrugged. They're also out of cookie crumbles, and couldn't make the Frappuccino. They didn't tell me this until they gave me the drink. I asked what this was if they were all out of mocha cookie crumbles. They told me they had substituted the Java chip frappuccino instead. Why, thank you for making the decision for me. The way it's supposed to work is you tell me when I place my order that you are all out of an ingredient, and ask me what I want instead. Do they even understand the repercussions of what they did? What if I was allergic to something in the drink they took it upon themselves to substitute without my consent?

When I complained, they lied to me, and told me the java chip was the base of the mocha cookie crumble. No, it's not.

All of the above ruined my experience for this particular Starbucks. That and we arrived and placed our order at 9:50. When it still wasn't ready at 10:05, I asked for the status. They then acted confused, and asked what I had ordered. I repeated my order. It took them another 5 minutes to make it. I asked what the hold-up was, and they lied again, and said there were a bunch of mobile orders that came in that preceded mine. If that's true, why did I have to ask for the status, and repeat my order to you? Shouldn't you have a record of it, and be able to tell me where I am in the drink queue?

My family and I did not feel...

If you have somewhere to be at a certain DO NOT come to this location. I never leave reviews but I come here a few times a week on 90% of the time ny order is never ready when I arrive. Today I decided to order 15 minutes before I left my house. I got a notification saying my order was ready and I drove the 10 minutes to this location. When I arrived my drink was not ready. I asked the lady with the gold locs about my order and she nonchalantly replied “oh we’re backed up”. I told her the app said my order was ready 10 minutes ago and she replied, “well it’s wrong”. Since I had to go to work I asked for my money back. They refunded me less than what I paid so I asked for the manager. And of course the manager is the nonchalant woman who told me my drink wasn’t ready. She had no sense of urgency about the matter. She couldn’t care less about people’s time. She walked over and told the woman to give me 2 $4 gift cards. I will not be going back to this location. As soon as figure out who their regional manager is I’ll be...