KFC — Restaurant in Fairborn

Absolutely mind-blown at my recent (and only) experience at this KFC location. Buckle up; this is a long one:

Decided on going to this location for dinner on 18 May 2024. Ordered on the KFC app, which I have used in the past at other locations. I headed over to get my food and arrived at pickup time (5:50 p.m.). I walked inside and told the male employee that I was there for an online order. He was so incoherent that I am not even sure if he was talking to me or thinking out loud. Through all of his nonsensical rambling, I gathered that the food would not be done for AT LEAST another 20 minutes as they had no chicken cooked. No. Chicken. Cooked. This is Kentucky Fried Chicken people. This is laughable at best. Most of these types of quick chicken places have plenty of chicken cooked and ready to go, especially at dinner time. I walked back to my car and decided to wait the extra time. I did consider cancelling my order, but the KFC app does not allow an easy way to cancel and I didn't want to have to deal with fighting for a refund (ironically, I am going to be fighting for a refund regardless). During this 20 minutes, I saw a female employee on a break sitting in her car and smoking a cigarette(s) while talking on the phone. There was no one else in the restaurant at the time and no one in the drive-thru. I now understand why it was a ghost town around dinner time. I walked back in after the twenty minutes had gone by and the female employee I saw in her car was the only person at the counter. I mentioned my food was supposed to be ready and the lady told me to "deal with it" because she was by herself! I told her I was just there twenty minutes prior and there were two other employees, one of which whom told me he had to make the chicken. She told me she had no clue where they were at. Another customer came into this KFC during this time and the lady who got snippy with me was on the phone having a personal conversation, while yelling at this person on the phone she was attempting to take an order from a customer at the counter. Two other employees showed up during this whole mess and this female worker yelled at them to get the orders together. So the guy who told me to wait twenty minutes for chicken actually was doing nothing at all (unless he was hopefully practicing his Intro to English Composition). The one employee told the female worker that there were no Saucy Nuggets, so she yelled for him to just put nuggets and sauce packets in the bag.

I finally got my food 30 minutes past the time is was supposed to be ready (according to the app). So much for "Fast Food". The food was actually decent, but they forgot the paper plates and a couple of sauces that I requested, which is not bad considering the chaos incarnate that is that KFC location.

This is completely unacceptable and the amount of unprofessionalism is beyond staggering. I would hope someone from corporate-level of KFC will intervene here and address this location and its employees. How they are still operating at all is actually impressive. I will NEVER be returning to this KFC and I will be requesting a full refund through the online system. I would not recommend this to anyone and would highly encourage against ever stepping foot in the same zip code as this dumpster fire of a...

I was so disappointed in this location. I went there and wanted a pot pie. They told me they were completely out and had none at all that they could make. I pulled off and called my husband. He said they he actually already ordered it for me on the app online and it said they had them. So I waited the 10 more minutes then went to pick up my order. When I got there they said again that they didn't have any pot pies. I thought it was suspicious because usually on the app if they are out of stock on an item they will tell you and not allow you to order it. This time it did notdo that so i assumed everything was fine. When I tried to pick it up they said again they were out of stock and had absolutely none at all. They then said that they also cannot give me my money back if I paid online. He told me I had to use the app to get my money back and I told him there was not an option for that. He then took a deep breath and said ok well ill make you your two pot pies but you will have to wait about 40 minutes for them. I was taken aback because they told me twice that they were completely out and couldn't make any because they had none. Now that they realized I already paid and they couldn't refund me tyerefore they had to make them. So two different employees at this location lied to me twice about not having any pot pies just because they just didn't want to throw them in the oven? They were not closing anytime soon or anything like that either. There was still about 90 minutes before they were supposed to close. I then had to wait another 40 minutes. If they just would have thrown them in the oven the first time I ordered it then they would have saved about 30 minutes. After it all was said and done I finally got the pot pies but had to wait almost an hour and a half. I just wonder how many other people they flat out lied to just because they didn't want to throw something in the oven. Very...

Normally I don't write bad reviews, because I've worked in food service and I understand that everyone has bad days. But, yesterday I went through the drive thru to order (there was only one person in line infront of me, they eventually parked and shut their car off as I waited in line) and I was asked to wait before they took my order.. no biggie. I waited 10 minutes before they came back to the speaker and allowed me to even order. I ordered $30 worth of food for my family and I. I go to pay and was given my drinks, then I was asked to pull up and park because there was a few minute wait. Again, no biggie. I ended up waiting 37 minutes (the ice in the teas were completed melted at this point) and in that time I watched them clear 2 full lines of cars. I waited on the last car from the drive-thru to leave, then I pulled back around to ask if my food was ready yet. I got an attitude from the worker, they made my order but had forgotten about it. Everything was cold and skimpy. I called to speak to the manager simply asking if I could have the same meal but a fresh, hot version. I didn't even eat it yesterday because it was legitimately cold, not hot, or even warm. She said I can come back in any time with my receipt to redeem the replacement meal. I go in today, different employees but same attitude as the day before and I was told I'm not allowed to get a replacement meal without bringing in the messed up order. I explained what the employee told me yesterday, so again, they had me pull up to wait. I waited 15 minutes, I didn't get the full order, and the fries were cold and hard.

Next time I'll be checking reviews before I order food anywhere, clearly this location has a bad track record with bad service all around. Again, I normally don't write bad reviews, but when I rarely ever get take out I'd atleast like the money I spend to go toward a decent meal rather than to...