Taco Bell — Restaurant in Fairborn

Staff needs retrained. Made an app order, which included a slushie. Got to the window and was told the machine wasn't working. I said to replace it with a Pepsi. When I asked about the difference in cost the girl said there was none. I said yes a Pepsi is cheaper than a slushie. She said what do you want me to do? Uhmm, give me the difference. She gets the manager who comes to the window quite aggressively. She waves a dollar around saying most customers don't make such a big deal out of a dollar. I said well it's my dollar and if you don't have what I ordered, I'd like it back. She said "we can settle this. I'm calling the police." I was baffled but happy to greet the police because I literally had no clue where the aggression from the employees was coming from. Manager instead called her GM who told her to refund me. Once she opened the window again I explained that all I needed was the dollar back, I was more than happy to pay for the price of the Pepsi. At that point the manager looked like she felt silly and apologized. I don't know what was said to the manager from the first employee, but she did come to the window quite aggressively. After I was able to explain the story she seemed to calm down. However this seems to be an issue with employees and management not knowing how to handle an issue and threatening to call the cops on customers. If that is how you would like to waste the community resources, go for it. But I think a simple retraining would help...

Came through at around 11:50 on 24-April-2018 I ordered 2 triple melt boxes 1 without lettuce it appears they just picked the lettuce off an already made taco the triple melt was absolutely nothing but hard( probably out dated) rice they didn't have cinnamon twists magically after the payment had already been processed while sitting there waiting for what seemed like forever I could see and hear the employees horse playing around ... get a few miles up the road to realize I never received my drink I called in to attempt to get refunded for the drinks I never received the 'manager' Chelsea was rather rude on the phone and refused to give me a corporate or franchise phone number but said I'll give you a free taco the next time you visit as if I'm going to return to this particular location save yourself the hassle and go elsewhere I have never had an issue with this particular location but this experience...

I am absolutely disgusted by what I experienced at the Taco Bell in Fairborn, Ohio. While waiting at the drive-thru window for my food, I overheard an employee — speaking with a thick Southern accent — say, "Here comes the retard."

There is no situation where this kind of language is even remotely acceptable. Whether directed at a customer, a co-worker, or anyone else, it was offensive, dehumanizing, and shockingly unprofessional. I was stunned to hear something so cruel in a public setting — especially from someone representing a national brand.

This kind of behavior reflects a toxic environment, and it made me extremely uncomfortable. If employees feel comfortable using slurs within earshot of customers, it raises serious concerns about the overall management and culture of...