The Chocolate Haus - Amana — Restaurant in Fairfax

We stopped here for ice cream and frankly I was very disappointed. The customer service was just nonexistent. We walked in and and the three employees behind the counter completely ignored us and kept doing what they were doing. After about 5 minutes one of the ladies looked our way and said "yeah?" Unbelievable. I had planned to buy ice cream for the whole family as well as some fudge. I went ahead and ordered a small ice cream for my daughter, but nothing else. We sat then sat outside as my daughter ate and heard several other customers complaining about the service as they were leaving. So basically the business took in $3 instead of the over $20 they probably would have made on this transaction had they just practice some basic courtesy and customer service. Bottom line is the owner of this business is undoubtedly losing money because his employees either don't care or are not trained in customer service. This is a shame, because the products they sell are actually of...

We stopped in the old Amana colony on the way thru Iowa. The first shop that grabbed my attention was the Chocolate Haus as they had ice cream and hand made chocolates. The ice cream was heavenly 🥰😍 and I watched the girls making chocolates and I love dark chocolate! I got an assortment of dark chocolates including what was supposed to be a dark chocolate peanut butter but it was maple instead! I was disappointed by that. I guess it was mislabeled in the case ☹️ The dark chocolate was 👍 👍 very good. I am not able to add a picture of the maple...

Excellent place to get chocolates. They have a good selection of truffles, fudge drops, meltaways, sugar free chocolates, and more. The people were friendly, telling us which were the most popular and packing the chocolates so they weren't crowded. Also packing the sugar free chocolates separately. The smell of cooking fudge and caramel was mouth-watering. We didn't actually eat any of the chocolates (they were gifts), but the people we gave the chocolates...