Dunkin' — Restaurant in Fairfield

Not my experience, but a friends…

She got coffee from this location and took one sip and was disgusted. She opened her cup to find orange grease residue on the top 1.5 inches of her cup with residue also in her coffee, a white line exposed from the sip she took. The lady at the counter then tried to play it off as sprinkle residue from the donuts….

First off, why would you give anybody code with residue from ANYTHING in it?! Second, how are you going to try to play it off as sprinkles when there is residue sticking to the lining of the cup itself?!?!? Lastly, let’s be real… sprinkles would sink to the bottom of the cup not float and leave little oily residue on top of the coffee…

This location needs to really retrain their staff of the health standard that are put in place by LAW!!! If this employee was this careless and tried to play it off as nothing, what’s to say this hasn’t happened before and to how many other it could also happen to???

You literally gave somebody a cup used for draining USED OLD GREASE!!! Absolutely...

I saw a big improvement in this location at the beginning of the 2022-2023 school year from previous experiences with this location. Unfortunately, toward the end of the school year we noticed a steep decline. I don't like to go a day without my Dunkin' fix but in the past 6-10 experiences the drinks have still been excellent but the food has not. We can taste some type of chemicals on the wake up wraps, and hashbrowns that we have never tasted before. Also the butter combination on the bagels taste like it's exclusively vegetable oil which tastes terrible. I would think if it is a Dunkin Corporation issue, that I would have the same problem at other Dunkin stores. However, I have been to multiple other Dunkin' locations in the area and order the same items and they don't taste the same way. This location may need someone to service or replace their toaster oven or air fryer or something, and a better...

I've had this experince twice now with the same employee. The young lady with glasses that took my order never said a word. She walked up, looking exasperated by my presence. Then just stared at me expressionless until I ordered. I only knew she entered my order whenever the pos screen lit up. She then walked off, and returned a few minutes later with my coffee. She set it on the counter then walked away. Never a single word. Today same experience at the drive through. When I pulled up to the window, she just stuck her hand out, took my card, returned it, then shut the window. It's just weird. Unless she's mute. Which in that case maybe a sign or a card that she could hand to customers explaining her disability...