Extended Stay America Suites- Cincinnati - Springdale - I-275 — Hotel in Springdale

I barely wanted to give this place one star. I flew all the way from Seattle to Cincinnati to stay in these suites, and it’s been a complete nightmare. I called before my flight and was already met with attitude on the phone, I had to book this the night before my flight to ensure I’d have somewhere to be I understand my inconvenience to that situation I figured it was too late to be calling. We all know how night shift staff can be, so I didn’t let it bother me.

I arrived with my infant baby around 6 PM after a four-hour flight, ready to check in. The lady assisting us had her child in the back with her partner. While I understand that family is important, the little girl started throwing things and running around, which was frustrating because I just wanted to get settled after a long journey. It was a chilly 25 degrees that night.

When I finally checked into my room, I was dismayed to find it was also 25 degrees inside, and the heater didn’t work. I could barely change my baby's diaper in that room; he had to sleep in his coat. When I asked the staff about the heating issue, I was told that none of the heaters were working, and there was no option to switch rooms. I was already frustrated, and when I returned to my room, I found a half-full bottle of alcohol under the bed, along with damage to the bed and burn marks on the carpet. I had signed a no-smoking and no-damage contract, so I was concerned this could be blamed on me.

The next morning, I spoke with a different staff member who provided service and assured me that switching rooms would be no problem, stating that the lady from the night before wasn’t doing her job. We moved to a different room, which was warm and semi-clean, though I did notice small blood stains on the carpet.

I had one issue with the man at the front desk when I asked questions about the dishes policy. Nun of the policys were stated to me and he confused me by telling me I could check out if I had a problem, which felt very disrespectful and almost made me lose my temper. This place is not smoke-free, has very poor service, and feels like a do-it-yourself operation where you have to go down for everything, even if it’s inconvenient.

I even caught the manager getting high on duty, which is unprofessional and has nothing to do with me, but it adds to the overall negative experience. The lobby is often empty, and there’s rarely anyone available to assist.

Lastly, I found bugs in my room. Given that I’m paying nearly $1,000 for two weeks, I shouldn’t have to deal with that. I called downstairs, and the same lady from the first night said she would send maintenance the next day and check for bug spray, but I never received a call back, and maintenance didn’t come.

I’m stressed out with this place. I’m supposed to be enjoying my stay, but this has been my worst experience ever. Please do not book here; it’s clearly not being managed properly. It’s run down and needs to be shut down. I’m only two days into my stay, and I still have the whole week and next week ahead of me—Lord, save me.

Update: I want to share that I’ve been informed I am now banned from booking at this location, as well as from any out-of-country locations, due to my experience with poor service. This morning, I received a call demanding that I need to vacate the premises and that “I created this issue.” As I mentioned, this has been a living nightmare. Corporate was supposed to contact me on Monday to address these issues, and instead, I received a call with a deadline to leave. I urge everyone: DO NOT BOOK HERE! It is NOT...

[ ] Recently booked 4 rooms at this location for a construction crew working in the area. They checked in on June 22nd, and this crew stays in hotels about 300 days out of the year, so we understand when a property is busy, which this one was at the time of their arrival. However, for a crew that was currently working nights, trying to check into a hotel quickly to get to their rooms and sleep, this property was not accommodating in the slightest. Almost a 2hour wait for them to get their rooms, and they all have CLC (corporate lodging) and if CLC is going to be something a property offers, it would be a lot more effective if the manager knew how it worked. A CLC card is not a credit card. It has zero value on it. Each person that has a CLC card does not have their own account the money comes from. For Each company that gives their employees CLC cards, there is ONE personal credit card/account of the company behind ALL employee CLC card. And those credit cards/accounts just like all others have limits and regulations. The manager/staff did not put our 4 rooms into their CLC website, which I understand that they have time in which to do so. But when the property is that busy, one would think that they would to ensure there were no issues. Manager waited until TUESDAY EVENING to run all 4 of the rooms we had for 5 nights. Since it was so many charges at a higher than normal rate, the card that we have for the CLC cards was inevitably shut off due to the bank thinking it was fraud because the manager kept attempting to put charges through multiple times for multiple different rates. Mind you, my phone number was listed on every single reservation, but I was never notified. Not until Tuesday. The manager at that point went to one of the rooms and we had one of the younger employees in there and the manager told him he had to get out of the room because of non-payment! We didn’t not pay, as far as we knew everything was fine. You can’t try to charge one card for 4 rooms for over $250-$300 per room at once. That’s ridiculous. Then on top of that the manager, who already asked this guest to remove himself from the room; she began threatening him with calling the police. I called the property after one of the men on the crew called me, the hotel never contacted me once. So I called them and explained that I couldn’t do anything until the morning, due to it being 9:00pm and the manager DEMANDED that I call back tomorrow with some form of payment and that “I better hear from you by 9:00am” [ ] I contacted the bank the next day because when i called CLC they said the cards were fine and valid. ThE bank informed me that when several charges began coming through they shut the card off because they thought it was fraudulent. Bank stated that approximately 15 charges were attempted. Which means the manager kept trying over and over. Absolutely not the way to go about things. She was very nice until I knew what the issue was and explained it to her, once that happened she became extremely rude and argumentative stating that it wasn’t her fault. I never assigned fault, I was just explaining what the bank told me. Will never have my crews stay at this property again, or anyone else I know for that matter. [ ] None of the above should have taken place, and it’s very unprofessional and disgusting...

Made a reservation ahead of time over the phone with Extended Stay for just a few nights, and I was assured by the corporate representative on the phone that I had everything needed for my stay in terms of payment, identification and reservation. When I arrived, a girl slinked around the corner with her bottom inexplicably showing out of the back of her pants, dressed in a very unprofessional manner, and gave a huge sigh, and looked at me. I told her that I needed to check in, and without a word, she then started fiddling with the computer system. She didn't even say hello to me. After silently messing around with the computer for much too long (about 5 or 6 minutes), she asked me my name, which I gave. I asked her if she wanted my confirmation number. She didn't say a word. Another couple of minutes, she asked me for the same credit card that I had used to put the room on hold, and my ID, which I gave her. Another couple of minutes, and she tells me she has to cancel my reservation. I'm in shock. so I ask why she needs to cancel my reservation. She says she can't accept the credit card I gave her because it was a bank card (it's just a standard duel debit/credit card). I have used my card to pay for hotel rooms many times, so it didn't really make sense that she was asking me for a secondary credit card when I was only staying for a few days and I had already given my card information when I booked the room, and I was assured at that time that I only needed to check in with my confirmation number at the front desk and my card would be charged at that time. Even so, I told her that I had another credit card which was a themed card (it's a themed Mastercard that gives me discounts when shopping), but she just said that probably won't work. She refused to look at my other credit card, and honestly that was fine with me. Her name was Tamika, and I got an extremely bad vibe from her and I honestly felt so suspicious the entire time. I was glad to get out of there. I went down the road to the Marriott, which is so, so much nicer, and they easily took my cards up front and had me checked in within minutes, even though I had no reservation. So glad I ended up getting away from Extended Stay and ended up at the new, clean Marriott where they didn't ask me for several different cards just to stay for a few nights. I feel sorry for the hotel owner at the Extended Stay, because the poor staff is ruining their business. I have no idea why she insisted on cancelling my reservation, but again, it all worked out for the better. I would probably avoid this place unless you want to put multiple cards on file with them for no reason, or unless you want your reservation cancelled...