Popeyes Louisiana Kitchen — Restaurant in Fairfield

I really don't think we'll be visit the: 5102 Dixie Hwy location, north of Jungle Jim's again. We'll make the drive to either the Colerain or Western Hills locations where the service and food has always been exceptional. We had to ask to have our order taken but we should have left then. At 6:05PM our order was taken. It wasn't particularly busy and there happened to be a DoorDash driver who was there before we were there as well as two other orders. After receiving our food we went to sit down and while my husband's variety of dark meat was straight out of the fryer, my 5PC. chicken tenders were not even warm. I took my food back up to the counter and asked if I could get a replacement order explaining that my food wasn't even warm and that I felt bad that this food was going to be wasted. While it was no problem, I was forgotten. After returning to my table, I'm pretty sure I heard there were spicy tenders being dropped because what I received was spicy, not mild. There were no mild left after I initially ordered. It wasn't till after 6:45PM did I get my order after having to go back up to the counter. I took it to go since my husband was finished with his meal. Had he waited for me, his food would have been cold also. It wasn't until after I reminded them of my order at 6:45 did the DoorDash Driver received their delivery order! The young man taking my order was nice and accommodating, but not very attentive in-between orders. I rated 1-star so I could leave a review. I'm really sorry about this review because I really do like Popeye's Chicken and the locations I have visited multiple times...

I love their classic chicken sandwich, but a friend I was with, we ordered what i wanted, her food came out, but it was warm, but shes a little picky. So she wanted hot food, so they told us to park up front and we would have our food soon. So were waiting...and waiting, so it's been 15 mins so my friend goes inside the place and I stay in the car. Another 15 mins goes by, and I'm very upset with this place by now, so my friend comes out finally, and has my food, her food, and a drink for the inconvenience and she told me that they thought when we pulled away to go into the parking spot, that she didn't want her food, and they never saw us out their. But that doesn't explain why they didnt bring my food out at the window. So we get home and I open my sandwich, and it's a spicy chicken sandwich, and her food was not, which it was supposed to be the opposite, mine Classic and hers Spicy.... so I'm still hungry, so i eat the order that came out at the window, I eat 1 piece of chicken, than the next one I ate a part of, than I'm taking a bite out of it, and i see a COOKED FEATHER! ..... A FEATHER!!!!! And I was done. So moral of the story is dont wait 30 mins for food, or they will think its opposite day and give you feathered food. So that's my only bad encounter, so if you get pulled up front, be cautious, and look and see...

I went thru there like 3 times no response so I finally said hello. Somebody screamed at me hello back I said I’m sorry I came thru Cpl times no response are u guys busy that responded with “ARE U BUSY”!!! I said no I’m just trying to eat and said I just want put my food in that they’re being kinda rude they said then go to kfc! I asked for manager 2 diff ppl got on head set said they was management but lied I told them I’m coming in. They said”COME IN IM HERE”.. I came into took this video! The guy in video said he was only manager so they lied about management! I just can’t believe I had this experience but I come to the reviews it’s soooo BAD so I guess I can believe it! Once I came in nobody in charge would go find out they just kept saying idk idk!! Um sir ARE U NOT THE GM u don’t k o who is on ur speaker disrespecting ur costumers??? The lady in grey was who was on that head seat and was scared to speak up!! I just can’t believe this smh🤦🏻‍♀️🤬🤬🤬🤬🤬 the look at the reviews!!!!!!!!!!! They been disrespecting there costumers for a long time!! Nothing is being done that’s why it’s as bad as it is! Reviews are HORRIBLE!!!!!!!!!!!!!! #cancelled! Hope I find some where else to continue to post this situation more ppl need...