The Phoenix Restaurant — Restaurant in Fairhaven

Walked in on a cold winters day with my son. My wife and daughter were showing up in seperate vehicle. Waited out in the outside entrance hall...which was freezing cold. I waited until I could see my wife's vehicle pulling up before entering the restaurant and it's warmer temperature. The woman...what appeared to be a woman anyways...asked "how many". I said "four". She said "I see two". I said "my wife and daughter just pulled in they'll be walking in 30 seconds". She or it said "I can't have you standing in the restaurant, you'll have to wait outside". I told her my wife is walking in right now and by the way, is freezing out there. She said "I don't care". So I told her "you know what, we will go somewhere else". She said "great".

Obviously she is not the owner, or owner's wife, daughter or pet. I'm a regular and will never bring my family or meet up with a friend there ever again.

BTW the date...

Our experience: A member of our party ordered the steak omelet. The omelet was very bland. They took one bite, then informed the waitress. The waitress stated they don't use seasonings due to people having allergies. Never heard of that before! Whe the bill came it included the refused meal's cost. I asked the waitress to take off the meal that was not eaten. The waitress said she needed to ask the owner. The waitress came back and stated she took the meal off of the bill. She said they would take off the charge This Time only and would not do it again in the future, because it was wasting food. This did not sit well with us. I must say that the service was excellent. We had a great waitress. I did tip the waitress 20% on the pre adjusted bill amount. We are frequent customers. The food is great. I did not appreciate the response I received...

Went in for breakfast today and we got a table right away, however that was the only good thing about or visit. It took the waitress about 10-15 min to come over to us. When she did we were ready to order. She told us she could not take our order at that time because she had another table she had to take order for first. Ok. So we waited. She took the food order a few tables down, then she decided to clean off some tables, fill up coffees and toed tables. Bring over bills. Waited to collect payment on said bills. Hung out at the cooking station. We waited another 15 minutes as she just hung around. At this point I asked another waitress for the bill so we could just pay for my husbands coffee. The worst experience with a waitress and her hospitality I have ever experienced. That was the first and last time we will...