Rotolo's Pizzeria — Restaurant in Fairhope

This was the strangest and worst experience I have had in a restaurant ever. We came in to play trivia and have dinner. The hostess sat us at a table and very quickly a waitress came and took our drink order and in a couple of minutes another young man came and tried to take our drink order again and we explained someone else already took the order and the waitress walked up with the drinks set them down and turned to talk to the waiter. The place was pretty empty, but we waited fifteen minutes and still had not seen our waitress again. I finally got up to look for someone to take our order and found the original waitress who looked up and said oh I never came back "My Bad". She came and took our order right away. We ordered and my husband ordered a Calzone with Salami inside it and it came with something we both thought was ham, the cook came out and assured us that it was Salami. He said they ran out of their regular Salami and were using a replacement. I have had Salami and Ham my whole life and I am sure that wasn't Salami. He was very nice and offered to take it off the ticket and get him something else. By this time my husband was over the whole thing and said no thank he was good. We shared my dinner which wasn't very goo and kept playing Trivia. About 10 minutes later a different girl came and left the bill, this is about an hour before Trivia was over so that was strange since we may have ordered a cocktail or something else. I asked her why she brought the bill so early and she then explained to me how I should leave money or a card with the bill and the waitress would be by to pick it up. I know how to pay a bill in a restaurant, I just was confused why they would close it out an hour before Trivia was over. These places have trivia to bring people in to spend money so that was weird. I then left a card and the same girl, not the waitress came and picked it up. She brought it back and left it on the table with the original receipt with nothing for me to sign. Again, confused we continued to play trivia and in between question went to find someone to explain why there was nothing to sign. Soon the original waitress brought the bill for signature and said they didn't know what happened to it and they had to re-print it. We still tipped 20%, why I don't know but we did. There was a dirty napkin on the floor next to the booth we were in when we were seated and it was still there when we left. We won trivia and gave away the $15 in coupons for this place because I can't...

When you first get there it doesn't look like it is anything The curb appeal because it's on a row of businesses and different kinds of shops you wouldn't think it was anything first off but there was a 20 minute wait but it was like you in and out in and out we walked to the end of the line of different shops and we got all the way to the end and by the time we got to the end and we sat down cuz it was late and nothing was open at the end they called my mother and said we're ready for you that's first off and they told us it was a 32 or 45 minute wait it was less than the time we walked that far second off you walk into this place it's beautiful in my eyes rustic atmosphere great even though there was not a seat in the whole entire place for a customer and you could hear people talking and there were children just laughing people laughing talking cheers it was not a place I would normally go to because I don't like to be in crowds more than three and there was not a seat to sit in It was wonderful secondly food untouchable in the standard of cooking their food It was very yummy secondly they come to your table and make you this homemade guacamole sauce and a few other things recommend seriously eat that please if you can eat it and that wasn't even our waitress that did it anyways food come out very quickly very hot very yummy and bar none we probably spent darn near $300 and there was only five of us recommend five five stars 20 stars I don't even know how you can go any further This is probably one of the best not in Mexico or a Latin country and this was the best I've had in years probably the whole time I've been...

This is not our first visit, but this will definitely be our last. We went in for my son's birthday we asked if they did anything special for birthdays. The man seating us said "yes, we sing" so we made sure the waitress knew. Then we ordered our drinks which took 10 minutes to get to us and the promptly ordered our food, 40 minutes later our food came out 2 cold pizzas. Then the salad came out 15 minutes later. Then the BROWN chicken Alfredo pasta comes out another 20 minutes later. (These times are NOT exaggerated). The waitress says she will take off the 9.99 for the long wait time and the fact that it wasn't split the way we asked etc. In which it was the nasty pasta ever! She brings the check and low and behold the pasta was still on the ticket. Since it took another 30 minutes to come back to the table we decided just to pay the $10 and use our $5 coupon. Apparently the coupon was confusing her because it took another 30 minutes to have it taken off. She Then comes back to the table and says she has to wait for someone else to adjust the check for the coupon that she is "not stealing your money". After cashing out our check she continues to hold the $45 for another 15 minutes instead of bringing it to us. Of course my parents still tip because that is how they are. If it was up to me no tip would have been left. The service sucked ROYALLY! We will...