Jet's Pizza — Restaurant in Fairview Heights

We love jets pizza. Never had an issue till today. I ordered pizzas for a party and had my husband go pick it up. Well he comes home without checking what I ordered (our fault) and was missing a pizza. I called. Spenser answered and was nice and asked what pizza we needed to replace. It was the half pep and half bacon/old world pep. He even called me back to confirm. And I said half bacon half pep. My husband goes back and assumes that the pizza he is getting is correct. It’s not. He gets home and it’s a remake of a different pizza. Little annoying but whatever. We did get free cheese bread which was nice. But my husband only eats pepperoni and we needed that specific pizza. We call again and the guy says I said the wrong pizza when three other people in my house can confirm what I said. He gets an attitude with my husband when he was trying to confirm which pizza was being made. My husband was calm and collected and the guy HUNG UP ON US. I’ve never had this kind of issue with them before and we were very disappointed at the customer service today. The other pizzas...

I love the pizza here, but feel that a little more attention details is needed to get five star out of this guy. We called an order in last night for a large 3 topping with Ham, Hamburger and Mushroom. What we got was Ham, Sausage and Mushrooms. I realize they look close in appearance, but hamburger is generally not seasoned with caraway seeds which I am mildly allergic to and try to avoid. On top of that, we had a coupon for $14.99 for a large 3 topping. When I got there and the girl told me the price, I thought the price was a bit more than it should have been, but didn't make a big deal out of it. Upon getting home, my better half asked how much it was and I told her 20 and some change. Upon looking at the the receipt there are several problems. Tax is ridiculous in Illinois, but not not $5+ on 14.99. If ordering from here double check your food and receipt...

Calzone Review: Worst calzone I can remember ever eating. I don't really understand how chicken, bacon, red onion, mushroom, tomato, mozzarella, cheddar, with garlic butter on the shell could taste practically flavorless, but somehow it did. They forgot to put the romano cheese on the shell like I ordered, and did not give me my marinara dipping sauce when my order was picked up. The best flavor of my meal was my The Hill pasta sauce I used for dipping as a substitute from my pantry. Never order a calzone from here. You will be eating a flavorless pile of oil. They should just drop calzones from their menu. The...