Jimmy John's — Restaurant in Fairview Heights

Got a 9 on wheat sandwich and wasnt cut all the way through. When i lifted one half of the sandwich the meat got yanked out of the other half and lettuce and onions went everywhere. I awkwardly pieced it back together only to realize there were no hot peppers, which I had ordered and were on the receipt... When I nicely asked for a side the girl didn't apologize and acted like she hadn't forgotten them but rather like I had forgotten to order them at the register initially- which wasnt the case as all. She then asked me to bring my fragile, recently put back together precarious sandwich back to the counter so she could put hot peppers on it. I was dumbfounded... Cant I just get a side? I balanced the sandwich over to the counter where she hastily ripped the top off the sandwich, tossed hot peppers on it and messily slapped the top back down almost perpendicular to the rest of the sandwich where the lettuce and onions went all over the paper. I was so frustrated with the lack of caring and non attention to detail initially that i threw the mess of the sandwich away in the trash can and washed my oily greasy hands off. I told an employee i threw out my wheat sandwhich because it was too messy to enjoyably consume and he just looked at me with a glazed over expression and continued making an order. I walked out fuming. They just...

Just one quick thing. Is everyone baked at this location! ! ?? Having a laid back attitude is one thing. But being sooo, lithagic, as to not being able to understand simple requests is another. I think what you do on your own time is nobody's business. But when I pay you for a service. ..man up! !

Well, just got my sands and Lowe and behold. .it's completely the opposite of what I ordered. Just like I predicted with the above post. Simple instructions. .."wheat bread " They come with one wheat, one french. So after tipping the very nice lady that delivered the food, 23%,cuz I know she's not involved in the persons taking the orders. Without going into detail, this is the gist of the matter. Everyone answering the phone should be able to speak. Not in perfect English, or dialect. Just simply speak. .. Pound into everyone's head what exactly freebies are. Change your store # to, 421. Cuz, "420" isn't...

I’m not the type of person to write bad reviews let alone any kind of review at all, but I feel as if light needs to be shed on the management. I have a 30 year old brother who suffers from autism who recently was hired there as a delivery driver. What was good about this is that being a delivery driver isn’t very socially demanding or triggers his anxiety as bad as being in store. The pay for the said position pays 6.25 an hour, so because he was a ‘delivery driver’ his wages were shorter than the wages deserved than what the manager was making him do which included cleaning bathrooms, mopping floors and being on his feet for 10 hours inside the restaurant without breaks. He quit the same day because of it all and the manager refuses to respond to him and also will not give him...