Jimmy John's — Restaurant in Falcon Heights

I LOVE Jimmy John's, I've been to several locations around the U.S., I even worked for a couple of locations while I was in college. I can honestly say that this is the worst location and experience I've ever had with this chain. I'm actually surprised at how bad the service is. The ingredients were not fresh, I was very sick from my stomach after eating my food. The "freaky fast" delivery took over an hour which is entirely unacceptable for a place that can prepare each order in about one minute. From my experience, owners should strive to keep delivery times under 20 minutes. Otherwise, what's the point of ordering a cold sandwich for delivery? Judging by the reviews, many others have had the same experience. The owner of this location clearly has an issue running their business...

Clean place with new and polite looking environment with personable catering to the everyday person looking to prove that the speed with which serve is matched by there preparedness keeps them ahead of the game in a growing neighborhood and ideal place just off the state fairs main population yet right in the heart of the areas growing residential/commercial businesses developed as a rejuvenation to the neighborhood and a montage to the old falcon heights Ma and Pa shops that have moved to using the strip as a still standing history in a modern urban evolution in business meets home life. Can you say modern small time town feel of state fair type living meet vastly expanding “mega tropolis” of the twin cities new futures combine to one sustainable nature...

Paid $25 ($7 of it was a tip to the driver) to have one sandwich delivered. I live 2.1 miles from the shop. It took them about 45mins to arrive. I specifically stated in the 'delivery instructions' box to arrive at the back of my building, because it is easier for everyone involved. When the driver arrived, he called my cell and stated that he was 'here'. I was out back waiting for the driver. I said, "I'm outside, are you around back?" He said, "No, I'm out front, I don't feel like going around to the back." Why ask for instructions if you're not going to listen to them? Why should I even tip then? I thought customer service meant something. Also, the sandwich made me sick - something was off inside, I will not be going to this...