Panda Express — Restaurant in Farmers Branch

• Update — Do yourself a favor and go out of your way to visit the Panda Express in Addison, located off Midway and Trinity Mills. That location is hands down 100% better in every aspect—better management, a more welcoming atmosphere, and a team of friendly staff who genuinely care and handle situations with professionalism.

Although it’s a bit farther for me, the level of service at the Addison location makes it well worth the extra drive. You can immediately tell that management there takes pride in their store and leads by example. The difference is night and day compared to the Farmers Branch location.

Unfortunately, this Farmers Branch location has shown a lack of accountability when issues arise—rather than resolving concerns directly, they simply refer you to corporate. It’s disappointing when a business doesn’t take ownership of its mistakes.

If you’re looking for a consistently positive experience, great service, and a team that values its customers, skip this location and head to Addison. You’ll be glad you did.

Absolutely Disappointed by the Management at This Location

If I could give this Panda Express location zero stars, I would. The customer service—specifically from the manager—was unacceptable and unprofessional.

I had placed an online order that my sister and her baby went to pick up. When she arrived, she was charged $35, even though the meal was already paid for. Upon returning to the cashier to clarify, the cashier realized that they had mistakenly given us someone else’s order (someone who ordered after us). The cashier acknowledged the error, apologized, and said they could process a refund and provide us with our correct order once a manager authorized it. (This is how it should be handled, no problems up to this point)

That’s when everything went downhill.

The manager who came to assist showed an astonishing lack of professionalism and courtesy. Instead of resolving the situation calmly, he accused us of trying to scam the restaurant for free food, raised his voice, and refused to take back the incorrect order—even though we didn’t even want to keep the incorrect order—and refused to refund us from the incorrect order. He stated that if they issued a refund, the food would just be thrown away. That’s on them for their mistake.

Let me be clear: we were simply asking for the food we actually ordered—nothing more. The accusation and condescending tone were entirely unwarranted, and the situation could have easily been resolved with basic decency and accountability.

Mistakes happen, and that’s understandable. But how they are handled reflects the values of the business and its leadership. This manager showed a complete lack of customer service skills, professionalism, and problem-solving ability.

I hope the customer behind us that received their wrong order don’t face the same treatment when they realize the mistake. This experience left a...

Last night I Joined my family for a late dinner. We purchased 4 large drinks with our food and once done paying I asked for the new lemonade that was on the counter near the register. I was told that that was an extra charge, but never offered or asked if I was interested in paying for the charge. I don't drink soda but decided to go ahead and try to get tea instead. The sweet tea was empty, so I asked if I could get some from behind the counter, but was told they were out of that as well. I went back over to try the other tea, which was not flavorful at all. I dumped that out and decided to get lemonade. The lemonade also had an odd taste but decided not to try anything else as the other options were soda. As we ate our meal, I watched the staff tear down their lemonade, machine, and leave the pink lemonade I had initially requested sitting on the counter in a plastic container. Once we were finished and getting ready to leave, I noticed the manager walking around on the floor, so I mentioned to him that we had purchased four large drinks with our meals but the drinks being so limited I wasn't able to drink anything. This was meant as just a comment, but the manager decided to argue with me, trying to prove his point that the lemonade was just changed out. While I understand, that may have been the fact of the matter It doesn't take away from what I tasted in my cup. I continue to watch the manager, sit there and try every drink to prove his point. I mentioned to him that this was not an argument, and I didn't bring this up to fight with I mentioned it just as a passing comment. My family and I spent quite a bit of money last night. I was not offered to pay the up charge on the pink lemonade. Then it was taken down just to sit on the counter for me to stare at while I ate. This comes down to customer service, plain and simple. I've worked in the food industry. I understand what it's like to change out boxed drinks and there's a good possibility that I caught the end of the last box of lemonade in my beverage or it's time to clean your hoses. I don't know. What I do know is that I wasn't asking for anything free, I wasn't asking for a refund, I was simply stating that the choices to drink available were extremely limited while I was eating and really just wanted to be heard. I will never be back to this Panda. There was so many different ways that the manager could've handled this but instead decided to argue, as if I was trying to get something free out of it. There was already such strong hesitation when ordering our food to get items that were low. I understand that it was 9 PM but you close at 10 and I dined in, so I was able to verify that the store remains busy and active until closing. Maybe you should employ people that don't mind staying and working until closing time. It had been years since I had been to panda and the solidifies that it will be years...

Hit or miss, some days are ridiculously phenomenal and fresh, sauces dripping from each piece, rice fully cooked with visible vegetables and egg, semi-flat noodle chow mein thats so good and fresh and tastes like chow mein...

but other days the food is dry and definitely isn't fresh. Some hard grains of rice, some dry chicken, dry chow mein that tastes just like dry ramen noodles, you have to search for the "fried" in the fried rice...1 tiny fleck of scrambled egg and 3 peas, 2 tiny flecks of carrots in a whole cup of rice that's it. At least three times myself and my husband have had 1 whisper of beef (2 tiny pieces, I mean quarter size) with a whole 1 cup of broccoli ("beef" and brocolli). Not cool.

Orange chicken sometimes is missing the orange flavor, other times it totally on point. Idk why.

I've strongly considered asking who cooks there/works during the times it's bomb so I can get their schedule and only go when they're there... but it seems that there's just days when they have to cook everything fresh and then reheat during the week. Not sure. I'm going to test Thursdays for a pattern, last Thursday was awesome, so fingers crossed that Thursdays are the time to Panda your day.

Portions are always solid, always generous with condiment packets, egg rolls + spring rolls always good, cream cheese Rangoons are always...