Pollo Campero — Restaurant in Farmers Branch

We made an online order about 30 minutes prior to closing. We got there maybe 20 to 15 minutes before closing. The young Hispanic gentleman that came to the drive through window was EXTREMELY nice. He explained that he could not complete our order. We asked if we could use our coupon for 3 piece chicken and add a few breast pieces ( NOT for free) Unfortunately being so close to closing he was limited on what they had. We decided to hurry and drive to the other location that was in our area (Richardson location) to get our order in since they close 1 hour later. ( Total different customer service experience at that location- NOT good) But before we left, this young man gave us a drink and whatever chicken he did have left for free. Now he could have taken these pieces home for himself, but he didn't. He did not want us to leave empty handed. He apologized several times, and hoped that we would come back on another day. My regret is not getting his name. Today this type of customer service, is rare . Thank you young man. You made...

I’ve came to this location several times, always seem to be missing or short of items. They always give less than what was purchased. First time, they missed a side. Next visit, they did not put the dinner rolls. On today’s visit, I ordered 12 PCs chicken and 9 PCs nuggets. Came home and found that there were only 10 chicken and 6 nuggets. For a fast food chain, this place is expensive. So I decided to call the location, spoke to a gentleman about the issue, he told me to hold on. Then passed the phone to a lady that pretended that she did not hear me, left the phone aside and IGNORED me. I’m beyond words to describe this. If I can give negative stars, I would. Never coming to this place AGAIN! If you’re going to this location, make sure you check your order before you leave, they...

Pollo Campero

12885 Josey Ln, Farmers Branch, TX 75234

Needed a quick spot to grab a bite to eat.

Order:

3 Piece Meal (8): Thighs only; 2-Fried and 1-Compero

The Compero Thigh was juicy and the skin was tasty.

The Fried Thighs skins were thin, and crispy and the meat was hot (temperature) which was freshly fried... Very juicy.

The pieces were on the smaller side... The meal came with a choice of side. I chose Coleslaw (8) which tasted sweet, which is not great for me but I likey:)

Service was quick and efficient.

On a funny note: I told the cashier my name was "Henry" - See receipt.

Definitely will go back!

UPDATE: I went back again and it was even better... However, this time I chose Yuca Fries (7.5)... Not...