Domino's Pizza — Restaurant in Farmington

I Ordered from this location, asked the guy if he can deliver to our address (Troy king) he looked it up and said yes, so I continue with ordering. He said it’ll take 45-50 mins, perfect! 30 mins later I receive a call from dominos the girl on the phone says they can’t deliver here and that I’ll have to give the Kirtland dominos a call, I ask to speak with the manager. He gets on the phone and says I’m sorry the guy who took your order is new here and we barely caught that the address you gave we don’t deliver to (Troy king) that I’ll have to call the dominos in kirtland instead, I mentioned that I already paid you guys for my order and it’s already been taken out of my account he goes on to say he can void the order and I’ll have my money back in my account either tomorrow or the next day. Uh what?! Then he goes to say or we can have your order delivered but it will take another hour or so because we are short on drivers and we only have one driver and he’s busy, that the delivery driver has to get to the orders in their location first! Even orders that came in after mine. Absolutely ridiculous! I told him we’ll wait and asked if we can get any type of discount or store credit for THEIR MISTAKE & he says only way we can get store credit is if we come and pick up your order! The only reason why we are ordering delivery is because our vehicle is at the shop. The manager at this location is Very very unprofessional & didn’t even apologize for their mistake they made me feel like I was the one...

This is the worst domino's I've ever ordered from. I placed my pick up order online. It said 20 minutes. I drove to the store and pulled into the drive up window after waiting in line I get up to the window and am told my order just went in the oven and it will be readynin 10 minutes so now I'm at the 35 minute mark. No big deal. After 10 minutes I go back to the pick up window line. Wait in line for about 5 minutes. Now the guy says. * we messed up on one of your pizzas so it's going to be another 10 minutes" I go sit again. 15 minutes later I get the same "oh we messed up on one. Gibe us 10 minutes." Finally after an hour and 15 minutes I'm handed 3 room temp pizzas. When I got home, all 3 were the wrong toppings. I call the store and am routed to a call center that BARELY speaks English and they tell me. " so sorry you need to go back to original store to file complain" so today. I go in to this location. The kid telks me. Oh uhh we don't have an order under your phone number. Are you sure you came here? I show the kid my email with the correct phone number and he's like. " Sorry. I don't have your order in the computer. There's...

We have always gotten great service and excellent delivery service. That being said, we did have a Saturday where they were over 2 hours late with delivery. My wife called after an hour and 10 mins and they said they have one delivery driver, OK, that is understandable. However, when over 2 hours went by and my wife was trying to be a rightful 'Karen' and waited like 10 minutes for a manager to get on the phone, she was livid. The man on the phone was very patient with her unladylike cussing and then hung up on her. As she ran to the bedroom to get her shoes on to unleash her terror on the people in the store, our order came. Thank the Lord. She decided that she will concede and enjoy our Saturday treat. So, Domino's sent us a generous discount on our next order with an apology and we ordered 2 more times since and, KUDOS to you Domino's!! My wife has been so happy to get her order, like, wayyyyy within her expected delivery time! Good Job, This husband...