Tropical Smoothie Cafe — Restaurant in Fenton Charter Township

Hailey W was extremely rude to me this morning on Father’s Day! My 1 year old son and I decided to go for a small stroll to tropical smoothie to pick up smoothies for my husband for the special day. I wasn’t aware that Tropical smoothie doesn’t open until 10am now on sundays idk when that became a thing but 10 am is crazy especially considering the bagel place next store opens at 7am Anyways the door was unlocked and I walked in and she yelled at me that they were closed and not to come in Then I look at the door and leave I realize it says 10am on the sign I wasn’t aware they opened so late in the morning I return at 10 am to get the smoothies for my husband even though I didn’t really want to go back in there after she yelled at me Going back in there the experience was pretty awkward. She looked at me impatiently and waited for me to tell my order. I told her what I wanted I said thank you and she said nothing. I took my order and told her to have a nice day. She seemed to be in management I’m not sure but I’m not going to let it ruin my day it’s Father’s Day for...

Avoid this location. I am a huge fan of Tropical Smoothie Cafe, but the past four times I have been here my food order has been messed up. My favorite thing is the hummus veggie wrap. Three times it was given to me without the hummus, and two of those times with no beans as well, just veggies and sometimes not all of them. The item is called a HUMMUS veggie wrap, hummus should always be a part of this item. My latest visit I avoided ordering this item, only to have them misplace my order. They remade my order with grumbling by the employees and put my flatbread together very haphazardly. I once complained to a manager. They did not seem to care, I was in the way of their busy day. They gave me coupons that are not any better than the text ones and can not be used with the text coupons. I feel the employees get themselves flustered easily. Stick to ordering smoothies or go...

Worst experience I’ve ever had. I had tried to call the store multiple times and nobody will answer. I even tried to go back inside immediately after getting our food and smoothies and it was such a mess in there that I had to just leave. My husband got 3 smoothies and a cheese quesadilla. It literally took 32 minutes. When he got back with the food and smoothies, every single one of our smoothies was flavorless and full of ice chunks. The cheese quesadilla was sloppily made and had all the cheese on one side and none on the other. We aren’t even eating or drinking any of our food and it was a total waste. Considering I can’t even get anyone to answer a phone call at this location, I expect a call or response from a manager after seeing this. Because I...