Beale Street Smokehouse BBQ — Restaurant in Fenton

Love the BBQ here. Always good food no matter what we order. I don't like leaving negative reviews especially a local spot where the food is so good but unfortunately on Friday evening on February 10 we experienced horrific service with no management in the building to help the servers keep up with the "Friday night live band in bar evening". Place was packed and we had no server after being seated. It was suppose to be the bartender but as she was the only one behind the bar that lasted all of 20 minutes. This review is for management. Friday nights, especially when you have live music, an experienced manager needs to be there. Not a very young girl who said "she really is not the manager" but was all that was there. A manager who can clear the tables, run drinks, check on food, check on customers and wash glasses for your bartender. To be a customer who has to get up from the table and find someone to bring drinks, plates to go with appetizers, napkins, find a To Go box (hostess needs to know where these are) and check on our order is not a fun $70 dinner night. Your staff were working as hard as they could but simply the crowd was too much. We would have loved to have stayed and enjoyed the music and a few more drinks but no-one ever asked if we would like another drink. Very disappointing.

2/12/23 - I received a response (see below). As I understand there was a staff shortage my point is this: Owners and management knew this and yet leadership did not show up to support their staff. This was an opportunity to show their staff and customers how...

I had a terrible experience after seconds of just walking in. When I walked in the greeter looked at me and kept writing on his note pad. He did not greet me or even ask if i ordered out and was picking up. Subsequently, i looked around trying to find a menu and couldn't. When the greeter finally handed me a menu, the nicest waiter took my order and told me my food would be ready shortly. Another man came over to tell me my total and I gave him my card. He comes back a few seconds later and gives me my card with my receipt and walks off. He DIDN'T say "your card declined" or "thank you, I'll have your food shortly". He just left. I looked at the receipt and it said DECLINE. I asked him to try my card again because the funds were there. He tried it again and it declined. I told him politely that it may be their card machine and it was because i left and went to the gas station and the card worked just fine. When i came back to pay for my food I tried to tell him that its their card machine and not my card, but he kept shrugging his shoulders as if it wasn't his problem. I had to keep waving him down to ask questions because he kept walking way. When i paid for my meal he gave me my change and walked away. He didn't say "sorry for the inconvenience" "i hope you enjoy your meal" or "I'll talk to our manager about our machine". He didn't say nothing. It was my first time trying that restaurant and I was not satisfied with their customer service and food. I do appreciate the waiter for being very kind and respectful. She was the only highlight of...

I wanted to like this place after hearing great things but I was unfortunately very underwhelmed from start to finish. The interior is a bit run down and haphazard. It looks like they attempted to paint the tables and the black paint is peeling and was sticking to our arms. The service was ok, neither good nor bad. The food was underwhelming at best, and gross at worst. I ordered the 2 meat plate with pulled pork and brisket, with green beans and coleslaw for a side. The brisket was tender but no flavor to speak of. The pulled pork had even less flavor, in fact I couldn't even tell that it was smoked, it tasted like it came out of a crock pot. The coleslaw and green beans were just ok, the green beans were drenched in some kind of pepper vinegar that was over powering. My husband got the ribs and while the were tender, he also said they were lacking in flavor, but he liked the collard greens! My kids ordered the chicken tenders and mac and cheese, and the chicken tenders and fries honestly looked like the best thing on the table. My daughters mac and cheese came out cold, not as in it sat too long and got cold, but like they pulled it out of the fridge and forgot to heat it cold. The waitress brought fresh but even then it was still mushy cavatappi noodles in completely flavorless fake cheese. My daughter is 3, and even she...