Church's Texas Chicken — Restaurant in Ferguson

I’m going to start this off by saying I used to work at a church’s chicken about 12 years ago so I will write the most authentic review I can on this particular establishment in Ferguson MO.

I went thru the drive thru today and was looking for their chicken tender combo. I didn’t see it on the bored so I assumed they didn’t have it anymore. The lady at the drive thru window did a sales pitch of 2 pieces of spicy bone in chicken for $3.49. Not a bad deal at all! 👏 but then I noticed on every wall and the menu there was advertisements for a new spicy biscuit! They didn’t have any and that’s when disappointment started to kick in. I got a 3 piece of biscuits as well and called it a day. Went to the drive thru window and again the attendant was very nice. But when I asked for a cup of water cause I wasn’t going to pay for any soda when tap water is free, she said it was $0.50 cents! 😳 Of course I got the water but I just thought was New Halls Ferry robbery right there. And so as I was leaving I saw a sign for a new dessert and pulled into the parking lot so I could go in and order it. I went in and the lady running the restaurant didn’t have the best of attitudes. That really wasn’t my concern but noted, you know what I mean? Tbh anyway I asked for the new dessert (strawberry fried pie) I saw and she said they don’t have it yet…but then why are you false advertising it? Again noted, but wasn’t to concerned. Then last I asked for some hot sauce for my chicken I bought. She said it would be $0.55 cents for the little packet of hot sauce they provide. I found all these extra fees disturbing and I’m not sure if I would want to revisit this store again.

Overall the atmosphere is misleading and the store is to quiet (they need some music or something), Management needs to be retrained with handling customer service, but the food they do have and can sell, it came out hot and fresh. I commend them for their food 👏 but for everything else it’s...

Sooo.. I went to churches chicken on hallsferry today to get some food for my household.. I waited for 45 minutes for my order for them to tell me that they didn’t have the macaroni and I will have to wait an additional 10 minutes to get it I say no I’ve already waited too long just give me some corn so they didn’t have that either so I say ok well give me some okra no okra I’m like damn what do y’all have 🙅🏽‍♀️ so ok give me money back!!! These people say I can’t get a refund until... MONDAY!!! I’m like ummm no I’m not leaving with no food or money they’re like we’re trying to give you the macaroni but you don’t want to wait another 10 minutes ummm no I’m not waiting not another single minute and I WANT MY MONEY NOW!!! 😡😡😡 I HAD TO CALL THE POLICE!!! 🤦🏽‍♀️ sad but true once I called the police they gave me my money back before they came.. but the truly sad part is how the management treated and talked to me I was every name in the book except a happy customer or a child of god!!! If y’all know me y’all know I was 😤 😤😤 but I stayed more calm then I thought because I wanted so bad to grab his crusty ass from behind that counter. I will be getting in touch with the district manager and take this further than I’ve ever taken a complaint in my life!!! I will never in my existence give another churches chicken my...

My Sister and I went to this location on yesterday to grab lunch. We ordered the 10 pc legs and thighs, amongst other things. Was not told until 5 minutes after ordering that there was only 8 pieces. The young lady that took our order asked if we would be okay with a couple of white pieces. We said yes, but when she asked the manager, the manager said that it would be an upcharge for the white meat. Asked why should we pay extra because they didn't have enough chicken? Never got an answer. We asked for a refund and she, the manager took her slow time. While the young lady that took our order was pretty nice, the manager was unsympathetic, unapologetic and very unaccommodating with very poor management skills. The people that ordered after us were told there was a 15 minute wait for chicken, and we or they wasn't offered anything to drink for the wait. We went to the one on Lindbergh and Patterson, ordered the same thing, and was in and out in less than 5 minutes. The employees were way more courteous. That manager needs a lot more training and people skills. I will definitely travel the extra miles to the North Lindbergh location and hopefully never have to set foot in...