Subway — Restaurant in Ferguson

I ordered an online sandwich through the subway app for PICK UP! My son picked it up about 1145am ….I work from home and didn’t look at the sandwich until lunch time about 2pm and realized it had been overly TOASTED/BURNT! I called the number listed online with NO ANSWER or voicemail! I had to use my lunch. Break to go and get a new sandwich so I thought! But because it had been a couple hours they refused to replace my clearly BURNT TUNA SANDWICH! NO NAME called the NO NAME manager WHO SAID I NEEDED TO CONTACT DOORDASH! Wrooooooong! DOORDASH HAD NOTHING TO DO WITH MY ORDER! So instead of calling NO NAME MANAGER BACK MS NO NAME WANTED TO FIGHT 🙄🥴….no MS NO NAME I DIDNT COME FOR ANY SMOKE OR YOU I CAME TO MAKE A VALID COMPLAINT ABOUT MY BURNT SANDWICH! Calling the police was her only advice ….so she did cause apparently NO NAME FELT THREATENED BECAUSE I DIDNT LET HER JUST SHOO ME AWAY! The police made them give me my money back!!! All you had to do was make me another sandwich! But apparently from the previous reviews yall like to have smoke with your customers lol! Jokes on you! DO BETTER WITH YOUR SERVICE MR AND MS NO NAME! MS NO NAME YOURE RIGHT THIS AINT WHAT I EVER WANT again! You’re rude and so is your manager!!! I DONT WANT BAD SERVICE, I DONT WANT A BURNT SANDWICH, I DONT WANT YOU TO HALF TELL THE STORY TO YOUR MANAGER, I DONT WANT TO BE TOLD IM DOING TOO MUCH BECAUSE I ASKED TO HAVE ONE REMADE! Check YOUR ATTITUDE BEFORE TRYING TO PUT IT OFF ON SOMEONE ELSE! To call the police on me over a sandwich is crazy!!! When y’all was wrong from the beginning...

I ordered online a few minutes after I paid the young lady called and said they was out of bread. I explained to her that, that was all the money I had I needed to feed my family. She got in contact with her manager and her manager informed her that she will be to the store within a hour to refund me my money. One thing I can say she is a person of her word. She refunded my money and I was able to feed my kids... thank you so much. Just next time I’ll come inside and order instead of doing it online... Also the lady who was at the register was very nice and very understanding and she apologized to me also. I appreciate it. We need more ppl like her working in the food industry. Keep it...

The young Indian lady with the bad acne offered no greeting & was dry & unfriendly from start to finish. She was very careful to go very light with veggies & dressing & had a difficult time comprehending that I wanted everything on my sandwich except for their hot vegetables. They only have 2 that I'm aware of so I didn't think it was a difficult request. Regardless kindness will serve you well in life no matter what type of work you do. Sometimes It helps your customers give you passes on the...