Bojangles — Restaurant in Florence

I am a BIG FAN of Bojangles to start off...Recently, me and my family have been traveling from New York to Florida - during the last few road trips, we discovered Bojangles. I rarely have fast food but discovering this chain was a game changer...chicken & biscuits are delicious! I've always associated the staff and service to be the definition of southern hospitality- however, this specific location was a serious letdown. Me and my dad exited off I-95 to stop by the nearest Bojangles, even though it was out of our way, we knew it was going to be worth it - this would be our 3rd time. The manager, Laquin had a bad attitude from the start.We wanted to try some new things including the specials, he made us feel like we were bothering him and didn't explain the special adequately. There were a total of 3 people in the place seated & eating...no one was behind on line so we weren't holding anything up. We asked if mash came with gravy...he answered, "I would hope it comes with gravy" if you're the manager wouldn't you know and simply say "yes"...then my dad asked if he could make the chicken spicy...in other places there's an option for that...he responded bluntly, "Well it's Cajun chicken, it's all spicy". Fair enough. The last straw was when he asked my dad if he wanted jelly...my dad asked what kind of jelly? And he responded and looked at us like we were incompetent, "Well, Jelly is Jelly." At this point my dad felt he had to respond to the poor service and bad attitude that was being expressed towards us. My father replied, "How would I know what jelly you have since there's a variety of jellies out there? And we never got them from here before." After sensing my dad's frustration, he finally stated what types of jellies they had and said, "Strawberry or Grape?" Overall, our appetite was spoiled and we couldn't even enjoy our meal that we traveled and paid for. Social media is so powerful these days and we hope that this review helps someone else so they don't have to deal with this poor service from this particular place. I personally will continue to patronize Bojangles because I enjoy the food but never again will I go to this particular location. I advise no one else to visit 1224 Celebration Blvd, Florence, South Carolina...if anyone reading this feels that good service is important then they should avoid this...

Great job on your Bojangles restaurant! Womp womp Heather Easterly, if you believe in her, looks what is true about my review... Got inside the restaurant and the food was average, no coldness or hardness. They gave me a drink and a single straw in the bag, which is fine because my mum didn't want a drink anyways. Fried chicken was little spicy, but the biscuit was astonishing. But when I went to the restroom, I used it and then I wash my hands but the paper towel machine and hand dryer wasn't working, maybe they will get fixed soon, because I guess it's maintain, if you see this in 2 months afterward this review that means it is fixed or... not. So Bojangles you can fix it with your might! It take a few minutes to get my 8pc chicken and 4 biscuits, it don't take milli-million minutes to take a small order, are you crazy if you have milli-million minutes to take a small order! Anyways the people was kind and friendly, and some people was dining in and wolfing down the food, just like me. So anyways this is a 4 out of 5. Pretty average, the restroom stalls was tidy. Pretty much your great typical...

I'm driving through NC back home to NJ. Not all Bojangles are the same. This location is off I95 about 5-7 minutes. The drive-through was packed, so this must be a popular eating place. Go inside, and you're greeted immediately. One thing I noticed is that their service line was empty. I've become accustomed to a full line where you can pick what you want. At least, that was my last experience at a location on the other side of the state (off of I85). Nevertheless, the food was fresh. I ordered the sausage and cheese biscuit, bacon, egg and cheese biscuit, hash browns, and a drink.

Their hash browns put people to shame. One, they're bigger than the competition's tater-tots. They're well seasoned. There is no need for me to add salt. The hash browns went first. Like fries, you eat them on the way. The sandwiches were good, though I don't care for the folded egg. I even bought extra biscuits to bring home. Sadly, only one made it home. 🥺 in my defense, I had an 8 hour drive.

At any rate, the staff was friendly, food, good, and plenty of parking. I'd visit this...