Domino's Pizza — Restaurant in Florence

UPDATED 5-31 They ignored multiple emails from the coporate office informing them to release a full refund to me. Finally after 3 calls back to corporate I have recieved my full refund. Hopefully this location realizes its current management is doing no good for the company, he's simply collecting a paycheck!

(4-24) Super unprofessional... lack of accountability..... all around a horrible location. They will take 2 hours to deliver a order, which the second trip (2 hours after placing my order) yielded nothing but cold food. They make excuses, make false claims.... they will do anything, except own up to a mistake they make. And they sure as hell have no intentions of righting a wrong in any acceptable fashion. The current manager of this location, Chris (April 2023) is a joke, and I can't even begin to understand why he holds that position. This is far from my first issue with this location, and I promise it will be my last. I have contacted corperate, and had them forward my issue to the local owners office. HOWEVER, with the delay in response, I may find myself complaining at the coperate level again to finally get...

Last night we ordered delivery service and it was late but order went through and the tracker said it had been delivered except that was not the case. We called the store and we said we would go there and pick it up and then when we got there there were no lights on and we could see them inside the store but they were ducking for cover if you will. No answer and they knew we were on our way. Very, very, very disappointed with the way they handled the whole order on the night it was placed. But the next day we called and talked to manager and they were awesome! Gave us our order for free and delivered it! I hope the manager talks to the other manager/crew and let's them know that it was totally up unprofessional the way they handled that order and let them know how they corrected the...

I have been going here for awhile. Today was the last straw. My boyfriend and I ordered a pepperoni, beef, and feta pizza with extra sauce, two drinks, and two dipping sauces. After we placed the order we waited an hour for it. When it arrived the pizza was wrong. It was pepperoni, feta, and banana peppers. We got the sodas but neither of the dipping sauces. We called back and requested a new pizza. The man who answered the phone was incredibly rude and clearly didn’t want to fix our order. He said he’d get our pizza out to us. We waited another hour. I called again. The person the answered the phone was a lot nicer. But when the pizza arrived again there was no extra sauce and they forget the dipping sauces also. The absolute worst experience I’ve had here. Do better. We won’t be...