Dunkin' — Restaurant in Florence

I work at a restaurant and understand that a long day can be tiring, however, employees have to understand, the costumer is right, and employees can’t take their anger out on them. I come to this Dunkin all the time because it is right next to my house, however, I have been going all the way to Dixie Highway because the workers and service here always seem tired, unfocused, and rude. Just for one example: today I went to go get a coffee and said “I’ll take a small iced coffee with cream and no sugar” and the worker said “if you don’t want sugar, don’t say sugar” very abruptly and sarcastically. When i got to the window i forgot that i was about to eat dinner in a little, so i asked to cancel the crossaint i ordered with my coffee. The lady told me that she was very mad and i had to pay for the meal. I just wanted to cancel JUST the crossaint and keep the drink. At my work people cancel their WHOLE meal all the time and I have to give them their money back. The lady at the window got very mad and yelled saying that i had to pay for it, if i didn’t want it i shouldn’t have ordered it, she continued to give me the bag and said that she wasn’t going to throw it away and i wasted everyone’s time and money. I eventually just said “okay that’s fine” and paid for it.... no employee should ever force someone to pay for something...

I came here for donuts...not bad service, communication, and attitude. Example: The 3 sour cream donuts that I ordered tasted weird/bad...I tried to tell them nicely and ask if I could exchange them for plain chocolate and she said "It's your fault, not mine!"...to which I laughed and said "You're the ones who made them, not me." To which she said "I didn't make those...(pointed to the plain chocolate and continued) I made these." Cue Cary Elwes slow blink. "Whowh...nevermind."

Last one and then I have to go...Every time I order a plain _ donut, I have to confirm that means "no sprinkles", but even if I say "no sprinkles" they say "Sprinkle or no?" 🤦‍♂️ I...I just can't anymore. I tried... Oak Brook and Emerson's are less than 5 minutes away....

Drive thru - Great! In store service - terrible!

I visit this Dunkin location regularly. Usually, I use the drive thru, which is usually pretty quick! Today, I placed an order through the app to pick up in store. When I got there, my order was not ready, so I showed the woman my order number and stepped away from the counter. She asked what my order number was again and when I started to tell her, she screamed it back at me. Then when my first coffee of 3 was ready, she held it up and shook it at me and yelled "HELLO?!" I waited for the rest of my items before walking up to the counter. I said thank you and left. Customer service is a big deal to me, and when inside, these employees don't...