Arby's — Restaurant in Florida

I ordered a sandwich here at the drive-through and asked for it to be heated extra hot. I asked the cashier if they had remembered to make it extra hot. She didn’t know, so I took it out of the bag and felt it—and it was cold. I ordered another one. They did not comp me for the second sandwich.

They asked me to pull around again, which I did. I went back to the drive-through, but the second sandwich was still not ready. I paid for the second sandwich with my card. The person working there asked me to pull into a parking space to wait for it to be ready. This had already taken up a half hour of my time, so I said, “Just forget it, please refund me. It’s taking too long and I have things to do.”

I gave her my card so she could reverse the transaction, but she didn’t know how to do a simple refund. She had to go get the manager, who also did not know how to do a refund. They were both standing at the computer trying to figure it out. I didn’t have an hour to wait for this to get done, so I told them, “Just forget it. Give me my card back, please—I can’t wait any longer.”

The manager didn’t hand me my card back and continued to fuss with the computer system. I had to ask her again in a loud, assertive voice: “Please give me my card back. I don’t have time for this.” Finally, the manager returned my credit card to me. They took my money for the second sandwich—which I did not get—and they did not void the second transaction.

They have good food; it tastes good if they actually listen to you when you order. But this is the second time this has happened at this location—the sandwich, which is supposed to be hot, came out cold. That is why, this time, I ordered it extra hot ahead of time the first time I ordered.

I was disappointed that they could not make it extra hot as I’d requested from the start, and that I had to go through so much waiting. Not to mention, the associates do not even know how to void a transaction or do a refund. So, conveniently for them, I had to pay for two sandwiches and only got one cold sandwich which was supposed to be hot—unless I wanted to wait there for an hour.

They need to listen when a customer orders, and they need to know how to perform basic, simple tasks like refunds. Then it would be a...

I've been at this particular store a few times and I will not be back, very disorganized, a new girl was on the front register but obviously was not given a fingerprint/pin to use the pos system so everytime the computer timed out another employee had to come and unlock it for her, all I ordered was a beef n cheddar and it literally took 25 minutes, in the mean time the girl with the required fingerprint ran in the back and came out chewing her food, moments later the manager ran behind the line to help them get caught up, she also was eating and chewing in plain site of the entire lobby while customers were waiting!! I was flabbergasted! They need to schedule meal and break times appropriately. 25 minutes for 1 sandwich? Get it together!! Also the amount of beef on the sandwich was very shy, not worth the money, hopefully this review helps improve service and quality, Arbys was founded in my hometown of Youngstown Ohio and I love the brand! Hope...

I can understand in this day and age how mistakes can happen. I get it there was no Horsey sauce in my order, I understand how someone could have forgotten the dipping sauce for my jalapenos. I ordered a double meat french dip and tbh it just isn't the same without the Aus ju. After paying the extra to get it through Uber eats this was disappointing. I called the store and asked the person that answered if they were out of Au jus. Then I explained the issue with my order and they said "Uhhh sorry guess we just forgot". Every couple months I decide to try Arby's and it always appears to be something. Wrong order, no cheddar on the beef N cheddar. I think I am done with ordering from here. I don't think they really care about Do0rDash and Uber Eats orders knowing it;s probably not worth the hassle for someone to bring the order back to them once it;s...