Baskin-Robbins — Restaurant in Florida

The employees do not put the customers first, they seem to be more interested in their phones, then waiting on the people that have already paid for their order. We are told they will bring it out, well after waiting 20 minutes, I had to go in to get the order. We believe the problem lies with the upper management, improper training. Too many chiefs not enough Indians, which is no way to run an establishment. If this one is privately owned, they need to make some serious changes. When you can stand there, and watch 4 out of 5 of the employees playing on their phones, and the line is just getting longer and longer, until the people say "Let's go to McDonald's " it's fair to say you have a real problem with these young kids that seem to be the ones trying to run the place. Also, if you try to explain what is wrong with your order, they dont listen, and you are told to...

Horrible experience! Went on the website to see the menu, then drove 40 minutes in pouring rain to find the store had almost nothing advertised on the site OR on the in-store menu. Ordered a single scoop of ice cream, a single cream filled donut, and a large coffee. Total cost was over $10! When I questioned the bill I was told that we had received a double scoop (which we did not). After a few bites of the donut I returned to the counter with it and told the employee that it had no filling at all. The manager told me he had fired the baker last night and offered me a replacement filled donut which was awful. My coffee was barely hot and tasted bitter and old. This was the second bad time I've had here, but thought I'd give it one more try in case the first time was just a fluke. It certainly was NOT. Two chances are enough to know I never want to go...

Everytime I go they have a reason to not be able to make the cappuccino blast they ran out of the packs to mix it 3 times I went another 2 time there was no vanilla ice cream. Now this week the machine is broke I don't understand how thats the only drink they need to blend that I see listed on the board an theres always a problem. Like all they do is make coffee an make donnuts. I could understand if there were actually food cooking everyday for them to run out or machine s to broke. An when they do make it I wait forever they make me sit in front of the building at the door a good 15 to 20mins maybe more. Might as well just take all the baskin-robbins off because they seem like they cant make or have any of...