Best NY Pizza of Wesley Chapel — Restaurant in Florida

A customer of mine ordered a pizza that was the best thing I've ever had from NY Best Pizza and when I tried to reorder it last night, I felt absolutely taken advantage of ! Apparently this pizza is called "grandma's sicilian" well, I ordered "grandma's style" joseph even went through all the ingredients (as I'm waiting on the other line at work, in the bar) light cheese, light marinara, basil pesto, etc. I'm assuming he was making sure the kitchen could make it. I've worked in restaurants my whole adult life, I understand the ins and outs of a restaurant, the issue I had is that I paid $51 for that pizza and 20 boneless wings. Boneless wings were $18 (plus the extra charge for two dipping sauces that were different sizes, 4 oz & 2 oz, & the boneless did not come with dipping sauce). Thinking I was going to get a sicilian, grandma's sicilian, I was absolutely shocked when I saw that we received a circular pie with only 8 slices and it was thinner than their normal pizzas. I called them back immediately (40 min after placing our order) and was placed on hold, I guess it makes sense because it was 15 min til closing and they probably weren't taking new orders. If I wasn't busy at work and if NY pizza wasn't closing, I would've walked down to complain. My coworkers and I paid $30 for this pizza that was delicious, but not a sicilian. We would've gotten 15 plus pieces with the sicilian and we only received 8. I guess I was hoping for what my customer received and didn't realize I needed to explicitly say sicilian, even though the only style of the "grandma's pizza" was sicilian. I will let my customers buy food from them, but I will never spend my money there again, nor will I recommend my customers to go there. They close early anyway (10pm) and they don't walk the pizzas down the plaza, whereas other pizza places around us are open til 12 and will deliver it. I might as well save money going elsewhere to ensure I get what I order and have...

So it appears that the owner of “Best Ny Pizza” condones racism. The owner was directly placed on notice of an incident that occurred in his store when employees at his Wesley Chapel location denied me service and refused to allow me to pick up an order for a customer. One of his workers flatly lied and told me that the restaurant “did not receive” the customers order when in reality they did and the order was ready for pickup. When I attempted to address this with the manager, he immediately became angry (obviously because I wouldn’t just accept the lie that was told to me and dared to do my job) he then came from behind the counter and approached me in an aggressive manner almost as if he was going to physically attack me and demanded that I leave the store. Meanwhile a white doordasher had no problem with picking up his customers order and was not informed of any “system issues” for why he couldn’t pick it up. The interaction between me and his employees had all the markings of racial discrimination. Luckily I was on the phone with Uber at the time of this exchange so at least Uber has as recording of it. I attempted to inform the owner of the issue to have a discussion however nearly 2 weeks later he’s opted to not reach out. This alone lets me know that he not only condones racism at his establishment but doesn’t see complaints by African Americans consumers as worthy of a response. Thankfully that’s what lawsuits are for and we have a court system in place to hear these grievances and seek redress. I’ll update my review as the case progress through the court system. In the meantime I encourage all African Americans delivery drivers and consumers to steer clear of their Wesley Chapel location. You will not be treated fairly and you are better off frequenting at another establishment that...

They say all good things must end and tonight our loyalty to this restaurant did just that. Their compassion for customer satisfaction has been lost.

We ordered pizza this evening directly from their website for delivery, and they use a food delivery service to do so. After waiting a good 15 minutes past the promised delivery time, we called the restaurant to check in on our order. They had advised that the order had left about...you guessed it..15 minutes ago. We are just a short 6 minute drive away. Another 15 minutes went by and we get a phone call from the attendant at the convenience store at the front of our community. It appears that rather than follow the very simple instructions to our address, the driver entered the store and placed the pizza on a table and abruptly left. The store attendant did not realize it for some time and because the box had no name or instructions, had to call the restaurant for further information. Learning that we were the closest address that had recently ordered, we were United with our now cold, cardboardy pizza.

Now of course, this is entirely on the food delivery service, but we didn't pick them, the restaurant did. I had no contact, no detail, etc.. so of course I called the restaurant. Without even wanting to listen to our explanation, we were twice told that it was not the realsataurants issue and that we would have to take it up with the delivery service. That level of customer compassion absolutely sucks. The least they could have done is help connect us to the food delivery service, but they were too busy to assist. In the future, we will be too busy to bring our business back to this self-proclaimed "best"...