Bob Evans — Restaurant in Florida

We went to Bob Evans to get a hot meal, some workers eye balling us and before we even got our waitress. When we got our food workers eye balling us and laughing. After my dad heard some coughing in the kitchen, my dad said I hope they don't cough in my food. People were laughing. Then we got our food it luke warm turkey, stuffing was hard and fork would not go through it. We told our waitress she tried to fix it. When plate came back mash potatoes were hot, turkey was still not hot, and stuffing was still hard. So the waitress says, what's wrong with your food? I told her why don't you asked your coworkers that are back there laughing at us? She says they are just back there having fun laughing. And shrugs it off. So then she sees we aren't eating the food and then she tells us, since your mad at me and I can't make this right, you don't have to pay for it. We were going to pay but we wasn't happy with microwaved food. Then we go to leave and one of the coworkers that was hiding a smirk on her face says have a good night! I am so surprised that I had to write about this experience, Bob Evans usually does a superior job. I have eaten at Bob Evans more than twenty times and never had a complaint until now. Please don't microwave food make it fresh do better!!!! As my dad was complaining about his food , people were smirking and laughing too like they found it hilarious to mess with someone...

Came here last weekend with my family. Took a second to be seated. Then it took a lot longer for everything else. I don't like being rude about employees, but the server we had was a total ditz. My mom's boyfriend was doing the over the top sarcastic back handed compliments with her the whole time. We put our drink orders in, which took a bit to get back. Then when we were ready to order food, she only put my kids orders in and ran off and started taking other customers orders while we were left in confusion as to why we hadn't been able to place ours at the same time. Also, PLEASE train your servers on what GLUTEN FREE means. I asked her if they had anything that was, and she said, "what's gluten free?" I can't make this up. I ended up ordering a salad with grilled chicken and Italian dressing. My daughter had pancakes with eggs and asked for sausage, but they still gave her bacon. She never came back with the check, so we ended up walking to the front to pay. Probably won't be back for sit down again.

My grandmother ordered their food to go for Easter dinner, and I do have to say that what food I was able to eat, was very delicious. It was Turkey, Ham, Mashed potatoes, green beans, and corn. Hopefully some day Bob Evans will offer Gluten Free options. I love dinner rolls and hate that I have...

This morning, my family and I visited Bob Evans. The waitress promptly took our drink and food orders and brought our drinks in a timely manner. However, the service deteriorated from there. Despite passing by us multiple times and noticing our empty coffee and juice cups, she didn't offer refills. We waited for an hour for our breakfast order, which never arrived. In contrast, people who arrived later than us were served, ate, and left while we were left waiting.

Throughout this time, our waitress never checked in on us, informed us about the status of our food, or offered refills. When we expressed our frustration and desire to leave, she casually informed the manager without offering any apology. The manager later apologized and offered a free meal to make amends, but our disappointment with the waitress's lack of care had already soured the experience. We declined the offer and decided to leave.

This incident has significantly impacted my perception of this Bob Evans location, and I'm now hesitant to return. After leaving Bob Evans disappointed, we decided to eat lunch at Longhorns instead and had a positive experience with excellent service, prompting me to leave a generous tip for the waitress who served us. It's unfortunate that the same level of treatment wasn't extended to us...