Bricks & Barley Pizza — Restaurant in Florida

This place has the worst customer service ever they don't even deserve one star!!! I have several times tried to give this place my business but yet continue to be let down by terrible customer service taking too long to get a pizza and by that I mean over an hour to get my order completed so today I tried to give them yet another chance as I had my own business to take care of this evening and would prefer their pizza for dinner before I have to go for a long night. However I call in my order at 3:45 to be completed and ready before 5 and he tells me that they aren't busy that, that would be no problem they would have it ready as I've given them now an hour and 15 minutes ahead of time to get my order ready and as I show up at 5:15 and drive down to Bay Point once again out of my way to pick up dinner but to have it easy accessible as I have to be ready to go do my own business at 6:30 as I'm a small business owner and they look at me like I'm stupid as they are all sitting around doing nothing and there's not a single person even in the restaurant. I tell him I'm here to pick up my order and he finds it and so he goes to look for my order which is not even ready he has no idea what I'm talking about where my orders at or anything so then he proceeds to tell me that they may have had a malfunction that the order isn't ready but if they give him a few minutes they can have it ready for me mind you I've called this order in over an hour to give them ample time to get my order ready so I'm not late for the business that I have to take care of tonight and that way I can have dinner before so but yet they don't have it ready and have no clue what happened no sorry nothing this is the last time I mean last time they will even have a chance to have my business!! This place needs to be shut down as this is about the 5th time if I can recall I've tried to give them my business and every time it's been a fail this business needs to be shut down it's ridiculous!!! No reason the owners first business with Moseys is gone because he SUCKS AS A...

Had to be one of the worst service/pizza/over all dining experiences that I have ever been a part of! I've been coming in at least once a week since you originally opened in Bay Point. Never had any complaints and you have always been my go to recommendation when our new guests that stay on the beach with us in our hotels and condos ask us where they should go eat. Until recently that is. Unfortunately over the last month or so it has taken a major turn for the worst. What happened to the gentleman in the kitchen with the hair and the Boston hat? I want to say his name is either Ty or guy maybe? Anyways, that young man was a prime example of what you guys truly need and should also want in your kitchen and restaurant. The last few times I've gone in he isn't there and to try to be polite about it, it's very noticeable! After this last experience yesterday I don't think we'll be returning to eat unfortunately. Truth be told it really blew my mind watching how roughly the kitchen flows and has been running without that young fellow in there. I loved coming in and bringing the family and grand kids along because he was always so nice to them all and they love watching him stretch the pizzas. Heck we all enjoy watching him! Went from working like a well oiled machine in there as it should, to watching the other one who has her head on her shoulders the young lady named Laya trying to run around doing her job as well as trying to fill in for his absence! Poor girl is going to eventually have a melt down getting worked like that. Hopefully he is on vacation somewhere because its not looking too good as of lately and it would be mighty who of you to get him back in there before it's too late! Hope to see him again if we ever return, we really do miss his pizzas and your manager needs her go to right hand man that she...

CLOSES AT 11, WHAT A JOKE! #RUDE!!!

So I go to this restaurant on a recommendation from my aunt. We arrive on Saturday night, memorial day weekend at 10pm with a party of 5. Sat at the front table by the door, cause it was the only table that was clean. Finally, after 20 minutes of waiting my wife goes to the counter and asks, "do we order here or is there a server"? Then this guy says from the back, "its going to be at least an hour before we can get anything", there was maybe 10 people in the place. So my wife says, "even a server for drinks"? Then, in the most rudest matter this white girl with nasty dread locks says, "no were closed, we're not taking anymore orders". No sorry or apology, zero remorse. Let me remind you it's 10:20 pm on Saturday night! Horrible customer service, do not recommend anything about this place except to the owner who needs to fire some of his staff or at least train them better in communication skills and customer service expectations. Also, the food smelled good, but unfortunately I was never able to order. This "business" not only lost at least a $100 bill from me that night, but all future business from me and anybody I speak to about this garbage service!

response to response: Im glad you will address this issue with your staff, but like I previously said RUDE!!! The open sign was turned off as we walked out and obviously you were not out of product, because your "staff" said, "it will be at least an hour for anything". I believe that you the owner is trying to cover for your lazy and horrible staff, especially the white girl with nasty dread locks. There's no helping nasty, she should be fired ASAP!!! response...