Burger King — Restaurant in Florida

I don't always write reviews but, this place deserves it. So, today I decided to visit this particular Burger King on the way to school because, I've been in love with Burger King's amazing croissant sandwiches since I was kid and there are only a few of these fast food restaurants in Pensacola that are in close proximity to me . Moreover, when I placed my order in the Drive-Thru I felt incredibly rushed by the employee, which I thought was odd being that I was the only individual in the Drive-Thru and this was neither a Chick-fl-a or Starbucks. I had emphasize several times to the employee that I wanted to a order one P.L.A.I.N croissant sandwich. However, the employee seemed ultimately unconcerned by the specifics and in turn asked me if i wanted two Sausage, Egg, & Cheese croissants before telling me what my total was repeatedly every time I attempt to re-emphasizes this important detail in my order . Upon pulling to the window, I discovered that the employee was actually the " MANAGER" that greeted me by telling me what my total was before charging my card and handing me my waiting order. I pulled around to check my order because, I had one those feelings. An lo and behold I a Sausage, Egg, & Cheese croissant instead of just a plain croissant as I had asked for. When I went inside the manager asked I forgotten something to which then I told her that I had requested a plain croissant and now wanted a refund. Instead of apologizing she stated that I had not mention that I want my croissant plain and insisted that they remake my order but, I was firm. I do not give second chances to rude and ghetto fast-chains. An therefore will not be coming back. But, if this the type of service you like you'll definitely ...

I had the worst experience at this Burger King today on brent lane, I thought I could make a quick stop to get a bite to eat after I finished my first shift today and was having to start a second shift and this was my only real break, I went through the drive through and ordered repeated my order about 3 times and they repeated everything back which was accurate and I was asked to pull to the second window, then was asked to pull to the front door after I paid, so I did, and once I received my food I check the bag I was missing a item and my veggie burgers wasnt fixed the way i asked so I took them back to let them know my order was wrong. The guy at the register said ok and he apologied and through away the burger so that they can be remade fresh but there was a guy yelling to him did you through those burgers away and he relpied yes and then he said to him you better get those burgers out the trash and then said the just on the top wrapped and continued on while looking back and forth at me and never cracked a smile but there was others in the back laughing so I was waiting for the joke but he never said he was joking, so asked for a refund and we had words back and forth and I then left but came back in to get his name which was Kim and then I asked for a manager and what got me is that he said he was the manager. Im in management as well and that was not professional, he was so unprofessional which had me so upset the way he went about everything, so for this I will not recommend anyone to visit this location. I want to explain more but rushing and running out of time, so excuse any errors made dont have time...

Barely earns the second star. Terrible service and unpredictable food quality. There's a What-A-Burger up the street from here, much better bet if you're gonna gamble with fast food. EDIT Have been there several times since the initial post of this review, because it's right by my house, but yesterday was the last straw. Waited 17 minutes for one order of chicken fries and an order of french fries. I also ordered a chicken sandwich and a burger which were entirely inedible. The french fries were some how undercooked and I got 7 and a half chicken fries in the container, which weren't bad at all. The cheese on the burger had a hard film on it and it was soaking with mustard and the buns for both sandwiches were horrifically hard. It's just consistently subpar, the staff couldn't care less but that's more of a reflection on management, it's clearly being ran by an inefficient manager. This location does nothing to deserve your hard earned money. Also, get ketchup packets even if you're dining in, they put SO much water in the ketchup it's like a bad tomatoe soup. They're cutting too many corners in areas that give the customer, the reason any of them get a paycheck, a horrible experience. They did give me an extra order of french fries for the 17 minute wait, which were undercooked and soggy at the same time and the only people there were me and my homie and a couple other people who already had their food when I walked in so it's not like they...