Charleys Cheesesteaks and Wings — Restaurant in Florida

I put in an online order for curbside pickup, I got there 5 min before my food was to be ready, checked-in and proceeded to wait in my car for 20-25 min. Tried calling the "restraunt" and no one answered the phone. So, I went inside, and low and behold there was my food sitting on the counter not under a heat lamp or anything.So I spoke to the lady at the counter and expressed how upset I was, and about how now my food was going to be cold by the time I got home, she pulled out my cheese fries and said "see they are still hot" (they were luke warm) and then said she would remake my food. Well....the only thing that was remade were the fries. She handed my bag back to me telling me that she was giving me my original order and the "freshly made" food. And she also gave me 3 things for free fries (when you buy a cheese steak at regular price). I and then I discovered that the only thing that was remade were the fries. So I said something to her and she promised that my sandwich would still be hot...And low and behold.....my cheese steak was ice cold when I got home and the...

Overall love this Charley's, the staff is mostly awesome and the food is always good and up to the standards you expect from this franchise. I always get the chicken California!

However, I have to leave a 4 star rating as the last time I went by I was served by a very rude lady in the drive thru that I've never had before. Ranch costs extra, and celery costs extra but on the menu board it said the celery came with a side of blue cheese or ranch, so we ordered the celery with our wings instead of just an extra side of ranch. When we got to the window, she proceeded to argue with us about the ranch being included with the celery. We explained that it was on the menu and would be happy to take a picture for her, and suddenly she said it was not a big deal. I'm not sure why she made such a big deal out of a side of ranch, especially when it's included with the celery we paid for... But I'm still leaving a 4 star because I still mostly love this location :) but she needs to be informed on the...

The workers are nice, it’s always clean, and I don’t usually have issues with my order. I had an issue with the manager/owner of the establishment. She should not be working in customer service. Even to loyal regulars, she does not seem to be there to please customers. Her attitude is horrid. I always pray she’s never there when I stop by. You’ll know who I’m talking about if you see her. “The customer is always right” is not her motto. She will gladly stand there and argue with you, then say, “This won’t be done again” if it needs to be remade. It seems like other people have had this issue, too, so maybe she should take the hint!!!! 2 stars knocked off for ruining my day and hence ruining my meal for me. Most of the sandwich is...