I was rushed out of this place while my husband was still eatingâall because they needed the extra chair I had requested in advance, as we were carrying a wedding dress. Staff repeatedly suggested I place my belongings, including a 25-pound dress, on the small under-table purse hookâwhich clearly made no sense.
This isnât how you treat guests. If you need a chair back that you provided, you find a thoughtful solution. Had we known weâd be hurried out mid-meal, we wouldnât have sat down in the first place.
What really prompted this review, however, was realizing I double-tipped. A âsuggested tipâ had already been added to the bill, but I unknowingly tipped again. Thatâs a frustrating lack of transparency, and frankly, unacceptable.
As someone whoâs worked in hospitality for decades and lives in Miami, I expected better. This experience reflected poor service and even worse...
   Read moreCHECK YOUR BILL I donât know how this place got such high reviews for the airport. Extremely overpriced, even for airport food. Paid $18 for some very âmidâ, as the youthz say, chicken strips. The draft beers were egregiously priced as well. The bartender was a little pushy. What really made this a 1 star experience though was that gratuity was added into the final bill. Iâm all for tipping for good service, but Iâm absolutely NOT about supporting restaurants that wonât pay their staff a living wage. If you go here be sure to check your bill and youâll see a 20% gratuity already added into the total. Theyâre likely counting on people not reading through the check because at the bottom, it says if youâd like this adjusted, please let your server know. And of course youâre taxed on that tip as well since itâs built into the bill....
   Read moreI had the pleasure of interacting with Ariana at the Corona Station at the Miami Airport, and she absolutely made my day! From the moment I approached, Ariana's warm and welcoming demeanor was evident. She was incredibly professional, knowledgeable, and went above and beyond to ensure my experience was smooth and enjoyable. Itâs not often you encounter someone so dedicated to customer service, and Ariana truly exemplified excellence. Her positive energy and attentiveness made all the difference, and Iâll definitely look forward to returning thanks to her fantastic service....
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