American Express Centurion Lounge — Local services in Miami Springs

Visited the Centurion Lounge today July 12 2025 at MIA AIRPORT around 3:20pm after flying from NY to FLL 45 minutes earlier, ubering from FLL to MIA, and connecting in MIA to fly to DC. I arrive an hour early. I get to the desk and this bald gentleman tells me I'm too early. He asks if Im connecting, I say Yes. I show him the boarding pass from Allegiant Air. He tells me I have to go downstairs because its a different airport. But I explain Im connecting and I'm exhausted. I plead, Can he make an exception. He says thats not his problem. But its the way he said it. I ask for his full name, he says he cant give it to me. Tells me its just Bobby. I ask for a Manager. I wait for about 20 minutes, but his manager never came. I call Amex and explain the issue to the agent. She wants to speak with him through my phone but Bobby says no. The agent pits me on hold and calls into the Centurion Lounge directly. He goes to speak with her, but doesnt want to speak with her in front of me. He goes to a different corner. He comes back and hangs up the phone, wouldn't even look at me, turns the chair around and gives me his back.

The agent comes back on the line in my cellphone after the short hold and tells me she cant override what Bobby want to do because the Centurion Lounge is not an AMEX LOUNGE???? WHAT?! Says Centurion workers are not Amex employees. They just have a "partnership". I say no problem. The lounges are the reason I have this card since 2017. I'd like to close the card, please.

I say, if you cant resolve this poor customer service issue I am receiving I want to cancel the card. I pay $695 for my membership card plus $195 for 3 other members of my family. I'm not paying $1280 a year so that Bobby can treat me without empathy or consideration. The agent transfers me to an Amex manager, so I leave the Lounge and go downstairs. The manager tries to save the account but I just tell her, if this is what $1280 a year gets me, I dont want it. Please close the account and reverse all the annual fees. She proceeds.

I'm writing this review so that both AMERICAN EXPRESS AND CENTURION LOUNGE can see what poorly trained employees are costing them. The whole point of working in hospitality is to give good customer service. The Lounge was not full. There was no waiting time. Bobby could've gotten me the manager. He could've spoken to Amex in front of me. And he certainly didn't have to roll his eyes and give me his back.

I'm not a criminal. I'm a loyalty member since 2017.

Or I should say - I...

Take this review any way you want, some people may be offended and I don't care. I've never had the unfortunate experience of traveling into Miami international airport until recently when I went to look at some real estate in key largo. Our arrival was uneventful and we promptly left the airport to take care of the business that we were there to do. When we got back there was approximately three and a half hours before our plane was going to board, I knew there was a centurion lounge at the airport however finding someone who can speak English was nearly impossible. Anyone who cries and moans about minorities in this country only needs to go to Florida to see the reality that Caucasians are the minority... Specifically, English speaking Caucasians. At least in South Florida.

Notwithstanding that, I did find someone who knew where the lounge was and it was like finding Oz. I am not kidding. First of all, the entire atrium is etched in frosted glass with their logo and the words centurion lounge. You simply have to feel important upon arrival. You take an elevator that opens up into there space and once they check your credentials you walk into Shangri-La.

This review is largely for those who have not utilized the benefit of these lounges with their card. It was unbelievable, first of all none of the people were screaming at each other in Spanish, although many of them were speaking Spanish quietly amongst themselves as well as a number of other European languages and English. Everyone was respectful including the kids. For three glorious hours we ate excellent food, drank refreshing hand squeezed citrus drinks and ate truly excellent desserts. Their mango cheesecake is literally to die for.

When it was time to go I actually got to chill down my spine knowing what I was about to walk into. I cannot thank American Express enough for this perk, having the ability to answer a few emails, read, or just wait for your plane without insanity going on around you is worth the annual fee of the card or the requirements to have it. If you've googled centurion lounge, Miami Florida... You are very likely the type of person who will absolutely love your visit to this lounge. It's a little off the beaten path inside the airport, but if I had to walk on my hands to get there, should I find myself at that airport again, I would do it in...

Perfect for long layovers.

The lounge is located in Terminal D at Miami International Airport. It in positioned in between American Airline gates D12 and D10. You can only access it by elevator.

There are two bars, a 3-course meal buffet, bathrooms, plenty of device charging stations, secluded meeting space, an exhale room that offers a place to relax, to include neck and back massages, along with a family (or play) room for the little people.

Any time I am in the Miami airport - I don't care if it's a 1 hour layover or 3 hours - I come here. I would prefer to lounge here than at my gate or at a restaurant, especially post-COVID.

When you arrive off the elevator, the check in desk is to your right. You'll be asked for your Platinum American Express card, your Identification and your boarding pass. Once you've shown that, you'll be welcomed in

The Exhale room is on your left before you enter the rest of the lounge. The lounge is mostly composed of various different seating options - from sofa style chairs to hard back chairs and tables. There are some seats along the floor to ceiling windows that provide a view of the tarmac.

The buffet stays stocked with various different types of foods to appeal to all dietary pallets. There is always a salad bar for any non-meat eaters. The bar has wine, beer, carbonated beverages, as well as water.

Everything is free.

Service is decent. If you wave down someone to clear your table, they will otherwise it can take some time for one of the wait staff to get to you. Usually there are only 2-3 people on hand. Be prepared to clean off your own table, as turnover in the lounge is constant. Don't wait for a table to be cleared and cleaned before you take possession of it or you'll find yourself waiting a long time. Most understand that they have to wave down someone to clear or clean their table after they've claimed it. I travel with disinfecting wipes so I often clean my own and just wave down someone to clear any left behind dishes. The bathrooms stay clean and stocked. I wouldn't have high service expectations.

Of the Centurion Lounges I have been to, it's by far the best. Given it's FREE to qualifying members, it's totally...