This place seems deceitful. I've visited this place many times over the years as Miami is a common stopover from Philadelphia to the Caribbean and South America and I have had Priority Pass since 2016. While the food quality has always been medium and the location a bit grimy, it has also always been convenient due to its location in the terminal.
So I was quite surprised on my last visit when I was abruptly (and rudely) told that Chase "left them" and suddenly I couldn't use my priority pass. This woman waved her hand to signify Chase leaving them, I suppose, and immediately walked away - she didn't ask us if we still wanted to sit and eat.
Looking at other reviews, I see other people surprised to see that Amex, Capital One, and now apparently Chase are all NOT accepted by this location. Which makes me question, which card DO they accept priority pass from? That seems like pretty much all the major credit card players. And why is this not mentioned on their Priority Pass page?
This was incredibly frustrating as we walked by the Turkish Airlines lounge, that DOES accept priority pass, and skipped it expecting we'd be able to eat here. We ended up wasting $70 to eat elsewhere (I don't patron places that are rude to me) because at that point we didn't have time to walk back to the Turkish lounge before our flight and we'd been travelling all day and were starving. Something feels off here - if they're not in the priority pass network for specific cards anymore, they should get an update to the priority pass website as a sign of good faith. I've seen plenty of Priority Pass lounge locations mention specific entry requirements and be transparent about who can't visit. Without this transparency, people will continue to feel that they're being duped or treated...
Read moreFood was decent, came almost instantly which was awesome, especially for a resturant at an airport. I came to google to write a review because of how awful our server was. Hiram greeted us, gave us our waters and threw the straws on the table. Someone else dropped our food off and we were finished eating before he ever came back to check on us. It was barely busy at all and he had plenty of opportunities to just ask if we needed anything but he never did. Never bothered to check in on us until he needed to drop off the check, not even for a refill on water. We felt because we didn't order any specialty drinks and because gratuity was included that he didn't care about the service he was providing at all.
We even watched him quickly buss one of his tables for a couple to sit in his section. They did not want to sit there and he threw menus 2 tables down and immediately walked away. They did not look happy, but at least they didn't have him as a server.
Me and my boyfriend have worked in the resturant industry for 10+ years and understand how to be treated at a resturant. It's the first time we ever felt like not giving a tip, but unfortunately we had to since gratutity was included. You would also think that because you work at a restuant in the airport youd be more attentive due to their guests having to...
Read moreThe food is good, obviously overpriced because it's inside the airport. There is a sign at the entrance that says "please wait to be seated". I stood up there for 5 minutes, the place was not busy at all, probably at 1/2 of their capacity, there were about 6 employees nearby, 4 of which were doing nothing, just looking at another employee doing something with the garbage can, I waited and waited and nobody acknowledge me, after several minutes one of the guys makes a signal to me to walk in and and just pick any table, just a hand signal, no words, no greeting. Fine! I thought he might've been thinking something else and didn't see me. So I sat and started checking the menu. A couple of minutes later another customer approaches and waits and waits... No acknowledgement, no greeting, no nothing... Don't they care about the tips? They actually just add 18% to your bill by default... But still! Most people add more to the standard tip if you receive good service, right? Something is not working with the employees incentive to treat customers better... It's like they don't care. Perhaps they should remove the sign from the entrance??? Well, the food was ok and beer was...
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