Miami International Airport Hotel — Hotel in Miami Springs

Where do I even begin with the catastrophe that is the Miami International Hotel? This place isn’t just a hotel—it’s a monument to apathy, greed, and outdated hospitality that makes you question why you didn’t just sleep at the airport. My experience here was so infuriatingly deplorable that it deserves to be shouted from the rooftops as a warning to all travelers: avoid this dump at all costs unless you’re desperate or enjoy being fleeced.||||Let’s start with their so-called “customer service,” which is about as helpful as a screen door on a submarine. I made a simple booking error, reserving a stay from June 3rd to June 4th instead of June 2nd to June 3rd, at a cost of $246.58. An honest mistake, right? Surely a reputable hotel would understand and work with me to fix it. Wrong. When I called to correct the dates on the day of check-in, the service center delivered a masterclass in robotic indifference. They flatly informed me that the reservation couldn’t be changed and was non-refundable. Their brilliant solution? Cancel the booking, eat the entire $246.58, and make a new reservation for the correct night. That’s not assistance; that’s highway robbery.||||Hoping to speak to someone with a shred of authority or empathy, I asked for a supervisor. Surprise, surprise—they were “unavailable.” Classic dodge. It’s clear this hotel chain has zero interest in helping guests and every interest in squeezing every last penny out of them. Compare this to Marriott, where such requests are handled with grace and professionalism, and you’ll see how far the Miami International Hotel falls short. They didn’t care about my mistake or my needs; they just wanted my money, end of story. This kind of callous, profit-driven “service” isn’t just unacceptable—it’s downright predatory.||||Now, let’s talk about the hotel itself, which feels like a time capsule from the 1980s, and not in a charming, retro way. The rooms are dated, with decor that screams neglect—think faded carpets, chipped furniture, and a general air of “we stopped caring decades ago.” It’s the kind of place where you check under the bed for roaches before unpacking. And don’t even get me started on the hotel restaurant, a pricey disaster that somehow makes airport food look gourmet. The menu is overpriced, the food is mediocre at best, and the service is an absolute trainwreck. The poor bartender was forced to moonlight as a waiter, running between mixing drinks and serving every table in the place. It was chaos, and not the kind you can laugh off. When your staff is stretched that thin, it’s not just bad management—it’s a deliberate choice to prioritize profits over quality.||||In short, the Miami International Hotel is a blight on the hospitality industry. From their inflexible, money-grubbing policies to their outdated facilities and abysmal dining experience, this place is a textbook example of how to alienate guests and tarnish a brand. Unless you’re stranded with no other options, steer clear of this overpriced, underperforming nightmare. Save your money, your sanity, and your dignity—book literally...

Where do I even begin with the catastrophe that is the Miami International Hotel? This place isn’t just a hotel—it’s a monument to apathy, greed, and outdated hospitality that makes you question why you didn’t just sleep at the airport. My experience here was so infuriatingly deplorable that it deserves to be shouted from the rooftops as a warning to all travelers: avoid this dump at all costs unless you’re desperate or enjoy being fleeced. Let’s start with their so-called “customer service,” which is about as helpful as a screen door on a submarine. I made a simple booking error, reserving a stay from June 3rd to June 4th instead of June 2nd to June 3rd, at a cost of $246.58. An honest mistake, right? Surely a reputable hotel would understand and work with me to fix it. Wrong. When I called to correct the dates on the day of check-in, the service center delivered a masterclass in robotic indifference. They flatly informed me that the reservation couldn’t be changed and was non-refundable. Their brilliant solution? Cancel the booking, eat the entire $246.58, and make a new reservation for the correct night. That’s not assistance; that’s highway robbery. Hoping to speak to someone with a shred of authority or empathy, I asked for a supervisor. Surprise, surprise—they were “unavailable.” Classic dodge. It’s clear this hotel chain has zero interest in helping guests and every interest in squeezing every last penny out of them. Compare this to Marriott, where such requests are handled with grace and professionalism, and you’ll see how far the Miami International Hotel falls short. They didn’t care about my mistake or my needs; they just wanted my money, end of story. This kind of callous, profit-driven “service” isn’t just unacceptable—it’s downright predatory. Now, let’s talk about the hotel itself, which feels like a time capsule from the 1980s, and not in a charming, retro way. The rooms are dated, with decor that screams neglect—think faded carpets, chipped furniture, and a general air of “we stopped caring decades ago.” It’s the kind of place where you check under the bed for roaches before unpacking. And don’t even get me started on the hotel restaurant, a pricey disaster that somehow makes airport food look gourmet. The menu is overpriced, the food is mediocre at best, and the service is an absolute trainwreck. The poor bartender was forced to moonlight as a waiter, running between mixing drinks and serving every table in the place. It was chaos, and not the kind you can laugh off. When your staff is stretched that thin, it’s not just bad management—it’s a deliberate choice to prioritize profits over quality. In short, the Miami International Hotel is a blight on the hospitality industry. From their inflexible, money-grubbing policies to their outdated facilities and abysmal dining experience, this place is a textbook example of how to alienate guests and tarnish a brand. Unless you’re stranded with no other options, steer clear of this overpriced, underperforming nightmare. Save your money, your sanity, and your dignity—book literally...

My personal experience at the Miami International Airport Hotel from June 18-20 2024 turned out very well!!

When booking my stay at the hotel I wasn’t sure what to expect because I couldn’t find too much info about the hotel itself and how good it would be for Planespotting. ———————————— My reason for flying into MIA and staying at the hotel was to fly on a specific aircraft and to Planespot at the airport, so I wanted to stay at a hotel close to the airport and that would offer views of the airport.

I was able to call ahead before booking and specially ask if I could have an airport overview room and I was able to have it noted for when I went to check in.

Something that should be noted though is that all rooms facing the airport views only have 1 King Size bed. There are no rooms that have 2 beds unfortunately.

For my 2 night stayed, I was in room 757 on the 7th floor. The overall views from the room (I have posted pictures of) were decent. I wasn’t expecting too much (not like the Atlanta Renaissance Hotel views) and the views did pretty much meet what I had expected! The only downside was that the windows seemed to be very old and had 2 different windows combined..

The inner window could be opened but even though there was a latch to open the outside window, it couldn’t open. Which was kind of disappointing since the outside film of the window was coming off and made professional photography outside nearly impossible. ———————————— My best experience at the hotel definitely had to be the amazing service and airport views from the 7th floor restaurant (the Viena Bar)!

Since my room was on the 7th floor, the restaurant was very conveniently placed! The views from the restaurant offer complete views between Terminal F and E and a great view of the sunset in the evening!

The food was excellent and at a great price and had a great variety of meals to choose from! I went to the restaurant both nights I stayed at the hotel for dinner, and both times I brought my full camera setup for Planespotting!

When I was spotting, the waitress was very friendly and we had several conversations about aviation and spotting at the airport! For my first time at MIA, she made the experience 10X better!! ————————————

The hotel is also very conveniently located at the airport! It is placed directly inside Terminal E… you walk out of the elevator into the lobby area and are automatically in the terminal! The only downside is that breakfast isn’t included in the hotel and you have to find something (either expensive or cheap) in the terminal’s to eat.

The hotel offers a walking distance to the Dolphin and Flamingo Parking Decks. Although the walks can be long so be prepared to take about 20 minutes to get where you need to go.

Overall my stay at the Miami International Airport Hotel was a great experience for my first time in MIA and the customer service was the biggest factor in the...