Dairy Queen Grill & Chill — Restaurant in Florida

I haven't been to DQ for a while because it's a little far to drive, but I was in the area today and stopped for a small dipped cone, as I hadn't had one in over 20 years and was excited to taste the original dipped cone again, and to my shock, a small dip cone cost me about $4. I want to put this in comparison to the fact that you can buy an entire meal, a steak burger with fries and a drink from steak and shake for $4. So to get this very tiny ice cream cone, literally the size of the gear shift on my car, and have to spend almost $4 really made me think of that this is the point of no return. When you can't even afford to get a small ice cream cone because you have to make the decision of do I use this $4 and absolutely enjoy a good complete meal for dinner or do I buy the tiny cone and go without eating dinner because the cost of that is just absurd at DQ. I'm attaching the picture, it tasted delicious but not worth $4, I could buy the entire container of ice cream and the topping for the same amount at Walmart as this one tiny cone and make a dozen of these at home. It is not only DQ, even McDonald's is selling a plain single vanilla ice cream cone for $3. I even worked it Dairy Queen as a young teenager for years and this has just left me feeling like there are no more simple pleasures in life, when you have to pay $4 for a very tiny cone, so much for reminiscing or even treating myself, because now I feel guilty for spending the money in the first place. Great job corporate DQ and the...

When I got to the drive-through speaker, I informed them that I ordered on the app. They did not bother to tell me that they did not have my order until I got to the window. The lady at the window told me they did not have my order and wanted to make sure that I ordered at that location. I showed her the order details on the app which match the store. Then she told me she couldn’t help me unless I had an email confirmation. So I showed her my email confirmation. Then she sent Ed to the window who proceeded to tell me that he could not help me since my transaction has not cleared my bank and it’s in a pending status. I explained to him that all transactions through banks are in pending statuses until they are cleared, which can take up to 2 to 3 business days. He refused to help me. I said OK I can deal with this later. Can I just order now at the window and he said what do you want? I have four cars behind you. This is incredibly disappointing, especially when your taste buds are craving something in particular and you think you’re going to get it but instead You get unhelpful staff. I really truly feel like since Covid customer service is In the toilet. And that’s OK for me to say because I have a customer service my entire life and I still help people in a kind, Understanding,...

I ask the gentleman at the window for honey mustard sauce. He did everything, correct. The woman he was working with told him it’s already in the bag so when I asked him for honey mustard & ketchup, for our first order he said it’s already in the bag. They drive through had five cars behind us. I searched my bag around the corner, and there wasn’t any extra honey mustard. Just the two in my 6 piece basket. And none in her 4 piece basket. The first gentlemen we spoke with was very nice, however, we got cut off & lost service so I called back. I got the same slobe from the window. She insisted people make mistakes and i told her its more than okay to make a mistake but charging us for honey mustard that we were told was in the bag wrong & anywhere you go ketchup is free. She said “no its not” you should've been charged, I asked to speak to someone else she said “theres nobody else to speak to” when I indeed just spoke to another gentlemen. I asked her for her name she said “no & hung up” I called several tomes and it took them an extra half hour to pick -up the phone & she had told the boys to not give out her name. She was white with red hair. Awful customer service. Thanks to the men working it wasn't so horrible, I hate to be this person, I been managing in food...