Domino's Pizza — Restaurant in Florida

While the initial issue was with the online system and how it integrates with Domino's system, the way the GM spoke to me was uncalled for. My account has my address with the apartment number saved, however the apartment number did not show up for the delivery driver. Also, for some reason my phone number associated was a landline that hasnt been in use in over 5 years. This was not a change I made to my profile. In fact, I have placed orders and received calls from drivers to my cell phone numerous times in the past. But the system somehow pulled from old information. When I asked if there was someone she could talk to about the problem, she responded "Well I'm the GM." with the energy of that meme we all love of "I'm the manager." Unfortunately, she wasn't talking to a Karen but a fellow restaurant manager. I simply said "OK and isn't there someone higher than you or in a different position that you can pass this to?" She just reiterated that it wasn't their fault and for me to create a new account and that would fix the issue (losing my points in the process). I never once blamed her or the delivery driver, in fact I said I'm not blaming her but that if there is a problem with the system, it needs to be addressed. I have since re-checked my account and it does have all of the information including apartment number. The problem is on DOMINO'S end. Not mine, not the individual restaurant, but the company hired by the corporate office who has a bug in the system.

The GM here really could use a bit of self initiative to instead of immediately rebuffing and fault to investigate and reach out to the correct higher ups to check the system.

Also - this is possibly the same GM who when I had an issue with a pizza being delivered didn't offer to do anything for me after I called 3 times and waited over an hour and a half just to have them agree to at least remake them. So...yeah. Food it great. Just...

I have ordered from this place a few times and my current track record is about 50% of the time they get my order correct. Do yourself a favor and double check your order. Most times the problem has been with the individual answering the phone as it seems they cannot hear anything I say though I do speak clearly, plainly, and loud enough to be heard. Part of that problem is that there's a lot of noise going on right where they have to answer the phone, so I am thinking this is why they cannot understand me on the phone most of the time. that being said I think back to how many times I have placed an order and they had no problem hearing me and getting it correct.

Last night, I spent 13 minutes on the phone trying to place my order with a gal that did not understand what she was doing. If he had not been I was so tired I would have hung up a long time ago. What's bad is when I got up there to pick up my food being delivery was seemingly a little too tough for her to resolve, they knew that she had problems running the register yet they kept her up there anyway. Most of the staff seems to be pretty friendly and working hard, however they may need to rethink or retrain some folks up there. I also have to think why no one is doing anything about someone who is screwing up all of the telephone orders all night... And knowingly. I also have had my first pizza with anchovies and absolutely do NOT recommend it. I do however recommend artichokes as I had...

In a recent order, I requested a thin crust pizza with light sauce, extra pepperoni. However, when I received the pizza, it was a combination of pepperoni and cheese 1/2 cheese other , and there was no extra pepperoni. I contacted the restaurant to inform them of the error in my order. Jordan, who claimed to be the general manager, assured me that my order was correct and could provide a screenshot. However, I was still unsatisfied with the pizza and wanted to receive a replacement. Jordan informed me that I could not receive free food because everyone had complained about the previous order and then agreed to a replacement. Despite my request, it took approximately one hour and forty-eight minutes for the driver to deliver an ice-cold, burnt pizza that was packaged in a box and they shock the pizza all In the box. Upon calling back, Jordan appeared to be laughing and I feel he and or driver had intentionally made the error.and I have driver 20.00 tip the 1st time for there work! As a result, I have decided to never order from this establishment. My son is unable to eat this type of pizza, and the delay caused by Jordan’s negligence is unacceptable and unprofessional and he should not be a GM no wonder why they have a bad reputation in Navarre...