Firehouse Subs Town & Country — Restaurant in Florida

I haven’t been here in a couple of years until today. Used to go here at least once a week for lunch. The food is always good, including today. What prompted me to write a review was the inexplicable wait time today. I arrived around 12:40. I stood in line for almost 10 min. My receipt said 12:49, and I received my food at 1:19. No kidding, 1/2 hr to make a sandwich. The problem seems to be too few people working and all of the online orders. I let the staff know how upsetting this is, to wait for 1/2hr for a sandwich, and they were polite, apologetic, and professional about it. However, at one point a grub-hub driver walked in and I heard one of the employees say “I just got your order so it will be a few minutes” and guess what, a few minutes later the grub hub driver was getting into his car and leaving with the order, so somehow they rationalized prioritizing that order over mine and all of the other patrons who were physically in the shop. So I guess from now on if I want a Firehouse sub from this location then I’ll order ahead. Or maybe the owner could hire a few more people. Who am I kidding—I’ll just...

The employee didn’t even acknowledge me when I walked in. Interesting. It’s one of the trademarks of the brand. When he finally paused to take my order he didn’t really acknowledge me. I ordered my food, and told him I didn’t like it dry. He didn’t have to drain all of the juice off. I got no response. I turned around to say you can make it to go, but I’m eating it here.

He did observe me looking for the bathroom and told me where it was. I figured since now he’s speaking I’ll tel him the ladies restroom has no soap or paper towels. So I went to the men’s room, they had soap but no paper towels. Both restrooms needed attending to. I went to the counter after grabbing napkins to dry my hands. I said excuse me, and proceeded to tel him about the bathrooms. He didn’t acknowledge me again.

He was the only employee on the floor. When an employee came from the back they had a jokingly conversation before she left. Interesting… Yes he made the order for dine in and the sandwich was a...

I am truly upset that there is no one take my phone call or calling me back.Because they owe me a refund from last week. I placed an order for 5 subs.And they did not have chicken, so they could not complete my order. When we went to pick up the order, they also said they couldn't do the. Refund I had to go online. I went online and it says to call the store. I've been calling the store for the past couple of days and a manager is never there. Someone did call me back on Saturday. But it was because of their steam tables or something like that.It was not regarding my refund. I just tried to call again and supervisor or manager's not there. I tried calling a corporate number and I had to leave a message.This is horrible customer service. I definitely will never go back to firehouse subs. And I will be contacting BBB. This is the second time this happened. Very easy to take my money but not...