KFC — Restaurant in Florida

I walked in with hopes of having a buffet of KFC. To my dismay, they were not serving it because there's not enough product due to COVID-19. I wasn't prepared to read the menu, glasses required. I asked for a menu for near vision. They didn't have one. So I asked what the best deal was. He said the five dollar fill up. He really didn't know. After much discussion, I told him I'd take the 20.00 meal deal.

I was waiting for my meal, when at the time, I didn't know she was the manager, had drawn the guys attention. She pulled him to the side, and pulled her mask down. She never replaced her mask. I looked to my right and saw a sign about a new remodeled store. Then I saw a sign about 9" x 5' that explains what they are doing to keep us safe. Social distancing, washing hands but nothing about masks being required, but it did say, "All employees have been trained in covid!!! Yet, the manager didn't follow their sign statement!! I then, after my chicken was bucketed, saw the manager who was about 5', clearly too short for safely pulling out the trays of the warming ovens. Possibly an OSHA issue if something comes of it. What's most disturbing about her height, is she could have allocated the job to the cashier who was able to see the tray contents.

Even worse, when she pulled the top one out and middle one, she had to step on a shelf where extra items were kept. Oh, never mind that her mask was off while she counted where I could hear her. She was essentially counting with her breath flying over the chicken. She was inches away????!!! I said something to her about it as she was walking away, to the effect that I watched what she did. She kept walking, ignoring me. She then demanded the cashier to come to the other side.

I told the cashier I wanted to talk with the manager, here she comes, what a shock that was. I told her I watched her count the chicken without her mask and that she was breathing all over them. Regardless of covid-19 this is a health issue!!! She also had hair down to her lower back swinging around from a ponytail. A braid would be more sufficient. She denied she did that and she said, my mask slips down. Then she pulled it up over her nose. She didn't get out of the mindset of a mask. In other words, she was not cognizant of position for preventative spewing of saliva over the food. I asked who do I talk to above her. The general manager was behind the counter in a few short seconds. I told him she should know better since the entire staff had been trained. He then said in broken English which I could barely understand, that next time I come in... I stopped him and said I see this has to go beyond the local area, to the upper level management. I asked his name and what I understood was his name was Mike. I asked where he was from, I didn't understand what he said, I got frustrated and decided to end this with the fact that I have nearly 2.5 million views on google maps and I'm an RN. I also noticed during the rain all of the handicap parking was filled with water, not safe and not accessible until the water receeds. Perhaps a drainage system or put the handicap parking near the door where it's the...

I ordered a take out meal for me and my 8 year old daughter at 5:56 pm inside the KFC store at 12250 South Cleveland Ave in Fort Myers. Ticket number 3699. I saw 6 customers all standing around waiting for food. After watching the 2 workers in the kitchen for a few minutes, even though they were working at a snails pace and had an attitude like they didn't care, I could see that they needed help and this was going to take a while to get my food. There were 2 managers sitting at a booth in the dining area not helping. I could tell they were managers because of their checkered shirts. After 10 minutes, the managers got up from their booth, (break time probably over) went behind the counter, clocked in with a fingerprint, and then both walked into an office and closed the door. I waited 25 minutes total. After deciding that I was going to leave without my food, I waited another 5 minutes for ANYONE to come back to the front counter so I could get a refund. After waiting another 5 minutes, I had to leave the restaurant without my food or a refund. I could not wait any longer as I had to get my daughter across town to a school event.

The next day I called the store to get a refund. I spoke to a women named Michelle. She told me that I could not get a refund without coming back into the store. I told het that I lived over an hour drive away and was not in that area very often. I was not going to drive an hour for a refund of $17.75. I asked to speak with a manager. After a few minutes on hold, Michelle came back on the phone and told me that SHE had spoken with the manager (Nicholas) and he confirmed that I could not get a refund unless I drive all the way back to the store. This is completely unacceptable!!! I am in the restaurant business and I know how we treat our guests and it's not like that at all! Not that I am even looking for something more than a refund, but they didn't even offer a coupon or gift card or anything for my troubles.

Colonel Sanders would be rolling...

This restaurant is the worst when it comes to closing on time they always close early they are never open till 10 PM they close at 9:30 915 945 they always say they are out of food I don’t understand why these people happy flexibility of closing whenever they want to. I parked just to see how many more Customers where not served this evening. I was going to spend at least $10 the 3 other cars $10 each so a total of $40 in sales. I would come here at least Twice a week if this place was not so inconsistent. So That’s $20 plus a three other customers $20 each that would be $80 a week that you are losing money in sales.that is $320 a month that’s $3840 a year that for sure you are loosing. That’s $1540 in profit just for loosing 3 to 4 sales one night a week. If you are loosing 4 customers five nights a week you are loosing $20,000 a year in sales EASY sales. That’s a profit of $7500 after expenses that this restaurant is loosing hands down. Not to mention in reality how many customers are really not getting served. The management must not care about the owners or the supervisors or the people that are the owners of this restaurant because if I was the manager I would make sure that I would maximize sales to make a bigger profit. The managers must not even care about themselves because I am sure that they are also hurting themselves because there’s no bonuses all the bonuses are not as high as they wanted to be and this is why because of lack in customer service lack in customer satisfaction. I took pictures of the vehicles that...