Sleep Number — Hotel in Cape Coral

HORRIBLE exp! I always thought you get what you pay for but this is not true with sleep number. I purchased the most expensive bed they offered and within 6 months it started going flat at night. I kept pumping it back up, tried to solve the prob myself with no luck. Called office, they told me they can’t help to call warranty office. Then they required me to purchase new air lines, test with caps, then I bought a new pump, still wake up on the hard frame. Now months later they say I’m out of warranty. If I want a tech to come out, I have to pay him to fix it AND pay for the new air mattress. It’s just over a year old and they could care less. I’ve had 3 back surgeries and my sleep score is under 40 for the YEAR AVERAGE! Absolutely ridiculous! They do not stand behind their product at all and really show that they don’t care either. Hide behind phones and scam you to pay more and more money then never follow up to find out of the problem was even fixed. ZERO FOLLOW UP! Not one call! Worst customer service exp I’ve ever had in my life and feel like I’ve...

My wife and I had a fantastic experience at the Sleep Number store thanks to Amaury. From the moment we walked in, they made us feel welcome and took the time to really understand what we were looking for in a mattress.

They walked us through the different options, explained how Sleep Number beds work, and let us try out several models so we could find the one that fit both of our needs. It was especially helpful to see how we could each personalize our side of the bed to our own comfort preferences.

We never felt rushed or pressured—just genuinely cared for. Their knowledge, patience, and friendliness made the whole process easy and enjoyable.

We’re excited about our new mattress and can’t wait for better nights of sleep! Highly recommend both the store and Amaury if you're in the market for a great mattress and excellent...

DO NOT BUY** Beware of overpriced junk without warranty they will tell you 15 year warranty, what they dont tell you is you're going to be paying for faulty parts weather you like it or not, making their warranty useless. The slimey salesman will tell you what you want to hear. Less than 2 years in we started having issues and have called multiple times (latest was just shy of 2 hours on hold). To find out, it's a pro-rated warranty. So even though, it's 2 years old we have to pay 60% of the parts. On top of that, they give us ZERO guarantee that the $400 part will fix it. I specifically asked about how the warranty works, and was decieved. 9k and you get a 1 year warranty. This company will lie through their teeth and then customer support after is terrible....