McDonald's — Restaurant in Florida

Chelsea has got to be the rudest person I have ever encountered when it was definitely a mistake her deamanor is unacceptable after speaking to a manager on Tuesday at 2:21 PM. I could not recall her name, but she was aware well seem to wear when I called her yesterday not sure of the woman’s name but it was 2:31 PM Tuesday January 2, 2023. She was very nice I explain to her I was in drive-through. I got an extra soda and I got meals that was incorrect and they were aware of the situation I guess probably from another person that had the issue of the wrong meal with that being said, I was on my way to Wellington Regional hospital to visit a loved one and was bringing them food. I was not able to go back due to me having to be at work after I visited a loved one at Wellington regional hospital so I explain to the manager yesterday on Tuesday that I would not be able to come back today. She advised me no problem I will put your name as you Gotta do is say you spoke with me and they will handle it, so what I did was instead of driving all the way there today I called I could not recall the woman that I spoke with but as a manager you would know who is on manager of the prior day I’m assuming that you would know who the manager was so when I’m asking this rude individual Chelsea who claims to be a manager. She got very nasty with me. When I said well I was supposed to get two spicy McChicken bundle deals. She uttered well you’re wrong because we don’t even have Mc chickens and I said OK they were spicy chickens. I apologize but I know what I ordered. I know it’s on my receipt and I know what I paid and what I got wrong so she started being rude with me saying that I was rude with her and I told her no problem don’t worry about it. I will contact corporate on her her response was go right ahead great employee, you guys have a McDonald’s give people who need a a job as there is a lot of people out here that need employment. This individual does not need to deal with the public especially as a manager bad example, so it explains why I’ve probably gotten the wrong food there but this time I called because it...

This Morning I went to this location and they are quite rude I sat there in line no other cars and still wasn’t at least greeted for about 10 mins I blow my horn and the manager still waves arm at me and continue to do what they want when they finally acknowledge me. I asked for a manager because the attitudes were so poorly. The guy said he is the manager, and I asked him why your attitude so poor in the morning you guys don’t greet your customers. His exact statement is because I blew at him I said I did not blow at you. I’m blowing to get someone’s attention. No one has greeted me yet and then I was attacked by another employee with blue hair a younger female while I was explaining to the manager how I felt she proceeded to come up to the window right behind him and start to yell at me belligerently, and he said nothing I told her I wasn’t speaking to her and he proceeds to close the door in my face. I walked in and asked for corporate number and they all ignored me. I don’t recommend African-Americans to go to this McDonald’s due to the racism, the unprofessionalism and the lack of customer service when it comes to customers, I have never in my 35 years , been treated so poorly from racist employees I will be calling corporate to...

Not the first time I've had a bad experiance here, but by far the worst. 25 minutes to get our food. They weren’t even busy. We asked about it after 15 minutes, they said they were working on it, still took another 10 minutes to get food for three people. Everyone else was getting served. When we asked to speak to a manager, she offered us an apple pie for the wait... ONE apple pie for three people. When they brought the food there were no straws, napkins, sauces, etc. This site has nothing out so you then have to wait at the counter for someone to bother to come talk to you to get anything. Garbage customer service! Worst McDonald's in the area. If it wasn't such a high traffic area, this place would be closed.

Also, when ordering at the kiosk (because they never have someone at the counter) there was an issue with the kiosk. We asked someone who worked there and they said "I don't know how to use that thing." And then they walked off. That interaction pretty much sums...