Panda Express — Restaurant in Florida

I ordered a family meal through the drive through and was asked to pull forward and wait in one of the drive up spaces. After waiting over 15 minutes for someone to bring my food out, and watching car after car after car who arrived after me get served ahead of me, I went in to the store. I asked for my food immediately or give me a refund. The very young but very arrogant boy who tried to appear to be in charge threatened to call the cops on me 🙄 and have me trespassed for the crime of demanding the food that I had paid for - nearly $49 dollars of food - that they hadn’t even started to pack up at that point. First, threatening to call the police on someone asking to be provided with the goods or services that they’ve already paid for and have waited an unreasonable amount of time to receive is laughable. Second, and more important, if Panda Express’s policy is to make customers who order a Family Meal wait an extraordinary amount of time for a drive through meal, that should be disclosed at the point of taking the order and should be disclosed on the order board. If it was the first time this happened at this location I would have given them the benefit of the doubt but it was the THIRD time.

To punish customers for ordering a larger portion of food and spending a lot of money at their store is an...

I’m not sure if Panda Express realizes how much of an impact an employee can have on a customer’s dining experience. Unfortunately, my visit today left me so disappointed that I doubt I’ll return.

The employee named Dominique made my experience particularly unpleasant. From the moment I walked in, Dominique completely ignored me and my spouse as we stood at the counter, despite there being no one else in line. He didn’t say a word, just looked at us and walked away without offering any assistance.

When another employee finally came over to take our order, Dominique began slamming pots and pans loudly, making it nearly impossible for us to communicate. It felt inconsiderate and disruptive, as though there was no regard for the customers. The second employee, while taking our order, seemed equally disinterested, forcing me to repeat myself several times.

I understand that working in a restaurant isn’t easy, but customer service is essential for any successful business. This experience left me feeling undervalued as a customer, and I can’t see myself returning to...

My husband and I have eaten at many wonderful, authentic Asian restaurants in New York City, San Francisco, Sydney, and Melbourne.

If you want true Asian cuisine, do not go to Panda Express. However, Panda Express is less expensive than many Asian restaurants.

Original Orange Chicken: Very bland. Sweet sauce that was unbalanced with any salty or sour contrasting flavors. Even hunting for any orange taste, my husband and I were unable to detect any orange flavor.

Recommendation: Try the "Orange Chicken Bowl" at the "Fry'n Wok" in Temple Terrace.

Spicy Orange Chicken: Bland like the Original Orange Chicken. However, there is a nice kick of heat to prevent this dish from being dull.

Beijing Beef: Stay away. The sauce was exceedingly, sickeningly sweet. For balance, this dish needs help from Lao Gan Mo Spicy Chile Sauce, Soy sauce, Vinegar (Rice or Chinese Black), gochujang sauce, Garam Marsala, Curry Powder, etc..

Super Greens: Boring...