Papa Johns Pizza — Restaurant in Florida

I am so upset about this very unpleasant experience. The pizza was delivered with half eaten Jalapeno with carefully and intentionally removed seal on one side. It seems a delivery guy (Luis? Manager was even confused who delivered) seems to intentionally detach the seal and put that half eaten Jalapeno back into the box during this serious Pandemic period. When I tried to open the box, I glanced through and could not find a seal on one side but didn't pay too much attention until I found that eaten Jalapeno inside the box. Unfortunately that was even after my family including two kids almost finished the first piece. I hope this is not related to Asian hate crime. I talked to a manager and he said he asked his employees and the deliveryman, and they all said no about this and the manager insisted he has to trust his employees. I will seek for both a legal advice and post this incidence on SNS with all pictures taken unless the head office does take proper actions regarding this matter. I kept the Jalapeno for DNA testing if necessary and the removed seal for potential fingerprint. Especially I am so concerned about COVID infection due to potential spitting in the food. I am extremely disappointed with a quality control of Papa Johns....

This place is a mess! The woman running it today Wednesday, January 31st 2023 should not be in charge of this place. It’s soooooooo backed up and she keeps telling people who have been waiting for over 40 mins to pick up that she’s sorry but she’s the only one who knows how to do anything here and has to do it all. Clearly she doesn’t know what she’s doing AT ALL. The DRIVERS are the ones helping her make the food. She keeps repeating things out loud and seems very confused. You’re making pizza. It’s not that difficult! She’s flustered and huffing and puffing and rude to customers. She is arguing with the two workers saying she is way behind. What the hell is going on here? I’m standing here now for almost a freaking hour to pick up a pizza I ordered online! Terrible terrible customer service. GET STAFF THAT KNOWS WHAT THEY ARE DOING!!!!! Over an hour wait for a pick up. The employee just told someone on the phone that she is the manager and that it’s because of people like her keeping her on the phone that she is behind. She is arguing with customers in front of customers. How unprofessional and...

I'm am so upset with how this establishment handled a mess up on their part. I order a BBQ chicken pizza and what was delivered (late) was some regular pizza with sausage on it. I called and asked to speak to a manager (as I'm starving and was waiting for this pizza for a while) and was told he could comp a Sierra Mist for the inconvenience. He then proceeded to tell me that he could have the delivery driver deliver another pizza another 30 minutes later for and $4 delivery fee charge. I said absolutely not (as I already paid one delivery fee the first time and tipped). My husband had to go get dressed and get the pizza. After all of that he said bring the pizza and soda back with you. I told him I didn't order a soda. He then said he couldn't comp the soda. The worst pizza delivery experience ever. With companies going over and beyond to keep business and rectify their mistakes, Papa Johns you need to significantly step it up. Will also be...