Papa Johns Pizza — Restaurant in Florida

I’ve been ordering from this Papa John’s for years, but after this recent experience, I’m beyond disappointed.

On June 3, I made a mistake and ordered a pizza with cheese for someone who’s lactose intolerant. I called the store immediately to adjust it, but the woman on the phone was rude and refused to help. I was told I had to pay again and reorder. When I showed up, the original pizzas were ready, but the new pizza hadn’t even been started.

I filed a complaint with Papa John’s corporate the same day and was told a manager would call me. Nobody ever did. Over two weeks later, I called the store myself. The manager, a light-skinned male (approx. 5'7", glasses, heavy accent), cut me off mid-sentence and told me to “just complain online,” clearly not interested in helping or even listening.

I submitted another formal complaint on June 20, again with no response.

If this is how they treat a long-time customer trying to follow the proper steps, then clearly customer care is no longer a priority....

after waiting for an hour I called asking where was the pizza and they said it was on it's way, another 1/2 hour passed and I had to call again and The Manager Alberto, no last name because he said he did not feel comfortable giving it...a very rude person also the driver "Neris" no last name either, insisted that he had delivered the pizza to my house and that I signed for it, which was not true, I told the manager I did not receive the pizza and this is when the driver got on the phone he asked if I spoke Spanish and I said yes, he started screaming telling me that he had delivered and that the guy that answered the door said it was there and signed for the pizza and there is no man at my house. I decided to go directly to the store to get my money back, and manager was just as rude in person, he tried saying that the driver made a mistake. Also no one at the store knew the name of the manager? how do they work without knowing their managers name? This was during the 9:00 pm shift...

DO NOT ORDER FROM HERE, Placed an order of 10 pizzas 3 days in advance of Halloween to be delivered at 7 Pm for a halloween kids gathering at my house. Pizzas never got delivered, mind you this was paid in advance, tried calling at 7:30 pm when i saw pizza wasn't' there yet, after waiting almost an hour on hold was told that pizza was getting made at that time, sounded more like they never even looked at my order, and would be delivered within an hour, 9 pm came and my delivery never made it, not one phone call, not an apology. sorry we can't make your order nothing, made it seem like they were going to fulfill my order. tried calling again they never picked up, had to rush to Mcdonalds and spend more money on chicken nuggets and burgers because i had a bunch of hungry kids. The level of disrespect and unprofessionalism in this store is staggering. please save yourself the headache and stay away from this store. As for me i will never use...