Pita Grill & Market — Restaurant in Florida

HORRIBLE CUSTOMER SERVICE!!! I usually come to this place to buy middle eastern supplies for my house. Today was the first time my family and I decided to go and order some food so we can try the quality of this business. At around 5:50 we arrived to this place looking for a table to sit. When we came in to the store, the 3 people ( 2 females and 1 male) behind the counter didn’t greet us, they just ignore us completely. When we got closer to the counter the 2 ladies that are usually there were talking and laughing while we were trying to get their attention to order. We tried multiple times to get their attention but they kept talking, laughing with each other while making eye contact with us. As expected we left the place but no before saying why we were leaving the store. They obviously didn’t care and didn’t say a words to us while we were leaving.

It’s so a shame that these people represent this business because doesn’t matter how good the products are, their customer service is the reason why this place it’s always empty.

If you are looking to buy middle eastern supplies and great food with a good customer service I would recommend to visit ALADDIN...

This review is for the OWNER:

I placed an order via Grubhub for pickup and upon arriving to the store I was told by the MANAGER that someone else had come to pick up the order. I told him that's impossible as the order was under my wife's name who was waiting in the car outside. He then proceeded to argue with me rather than simply acknowledging the mistake. I even showed my phone which confirmed the order which had not been picked up. After going back and forth, he then said that he'll make the order. Had I not been so insisting, I'm sure I would've left empty-handed EVEN THOUGH THE ORDER WAS PAID FOR ALREADY.

I understand that mistakes happen but to be so unapologetic and unremorseful is befuddling to me when it was clear that the the restaurant was at fault, not me. In fact, the WORKERS actually did apologize once the order was re-made (the manager saw me and went in the other direction). It's truly a sad story when the workers have more customer service skills than the actual manager.

It's a shame because the food is actually very good but I will not be returning. I can only hope that the matter will be addressed with...

It's unfortunate that i have to write this review as i used to eat here frequently. My order was wrong which happens i get it no biggie. I was missing more than half my order. I got take out and should have checked it before. When I called asking for partial refund i was told I had to come in to re run my card and the grill was closed so they could not re fire the order. I told them that's rather inconvenient but went back anyways. When I got there they had my order ready which at this point all i wanted was a refund for making me come all the way back. I was treated like I did something wrong and given $12 out of the register cash for a $43 order. They never asked me for the card. When I observed the pita that was not included with the order being prepped on top of a dirty cooler with cleaning products right next to it i didn't accept it them either. To me that was unacceptable. When I asked for an email for the owner or contact information i was given the number to a random guy. The person in charge wearing a grey mercedes polo with a black hat clearly doesn't know anything about customer service...