Pizza Hut — Restaurant in Florida

The worse experience with dealing with a restaurant. Ordered online for a pick up at 730 pm. I arrived at 725 pm and paid for the pizza. Waited almost 15 more minutes for my order. One of the pizza was flipped over, the crust broke. Who ever put the pizza in the box wasn't paying attention to what they where doing. I had to wait over 20 minutes for them to remake it. Instead of just remaking it quickly, the guy working up front was told to re ring it up a certain way. The guy didn't know how to ring it, and had to ask several people how to do it. When the pizza was done, they couldn't find the rest of my order. When the did find my order, didn't get the manager. When I worked in restaurants, anytime the food was messed up, you get the manager. When I got home both pizzas looked dry and the wings looked like they been sitting around for awhile. Try to call to talk to a manager, was on hold for over 15 minutes. I was told when you call you get a call center, well when someone asks to speak to a manager they should connect you to that store to get a manager. All I got was on three different times someone picked up the phone and asked to take my order. Told them I wanted to speak to a manager. Instead I have to drive back to the place to speak to a manager. I told the manager that I was on hold for over 15 minutes to talk to her and instead got three different people to take my order. Sad part is that this establishment was not short staff, while waiting for my order, you could hear the manager yelling back, why is everyone standing around. If you have time to stand around you can wash dishes or go home. This is the second bad experience that I had at...

We've had pizza from this location several times now, delivery once or twice & I've stopped in to order & carried it out. Each time our pizza was hot & tasty. I ordered carryout today with a coupon & it was very good. We got a large 1 topping pie (mushrooms) for 6.99+ tax. I didnt get a pic bc I was too hungry & impatient, but our pie was generously topped with shrooms (what I believe to be was definitely a fair amount - it's what I would expect). I will definitely be back here for pizza. The gentleman at the register (I don't recall his name) was friendly & respectful when I asked questions, which is another reason I like this store. Hopefully your experience will be as...

Paid for a pizza online. I received text alert of paid food. Also showed email Alert of paid food plus my online bank account showed proof of purchase. With the store information. They refused to refund my money or give me my order I PAID FOR. Guess if I was white they would have rectified their mess up. At 8:39pm dealing with it til 9:14pm for them to tell me they can’t do anything about it. Now my kids can’t eat and I didn’t even get my $30 back.

Only if I was white. Bet I’d have better service and they would have resolved what their website lacked doing. Which is processing my order since I paid for...