Pizza Hut — Restaurant in Florida

I ordered online, the app gave me a 40 minute time frame to make it, and I arrived in the drive-thru about 5 minutes before the pick up time. It took a good 5 minutes for anyone to come to the window as if there's no alerting system. I paid and the girl said they were just cutting my pizza. 15 minutes go by & I'm still sitting at the window. A boy came and handed me 2 pizza boxes which weren't mine. I told him I ordered the "$10.99 pizza box" (which has it's own distinct box so I thought I was making it easy for him to get the right one). He comes back & hands me a large pizza box that only has one round pizza in it, which of course wasn't mine either. He went back to look for mine. After another 5+ minutes waiting at the window, my husband got out of the car & went in to get the pizza while I waited in the drive-thru in case the worker came back. My husband walked out with the right looking box, so I pulled forward to make sure it was correct this time. Only 3 slices actually had toppings on the pizza. It was only supposed to be a cheese pizza, but 5 of the slices had literally nothing on them but sauce. I went back inside & gave it back. They seemed to have a lot of issues because I was not the only upset customer in the store. The girls working the front register had a line & kept apologizing to people for the wait on their orders, one lady was yelling at the manager for messing hers up so bad, multiple people had been given the wrong pizzas... This seems to be a common experience for their customers. The workers seemed like they were annoyed that there were even customers in the store, and annoyed that we were upset about getting other people's orders and bad pizzas. Anyways... They made me a new pizza that actually had toppings on all of it, so I go home, grab a slice, and it just didn't taste right. I flipped over a piece and realized the dough wasn't cooked all the way. Have you ever had uncooked pizza dough? It's pasty and not tasty at all. I put it in the oven for about 5 minutes, which only ended up ruining it more by overcooking the cheese and doing nothing for the dough (I'm obviously not a pizza maker but figured dough has to be cooked, which happens in an oven), so I didn't get to eat any of it. Even if I hadn't put it in the oven, I wasn't going to eat pasty, uncooked pizza. And I wasn't going to drive 15 minutes to go back up to have that "customer service" experience again. Worst experience ever. I'm done with Pizza Hut. After all this, we spent almost 2 hours waiting for pizza we couldn't eat. At least I can rely on Papa John's to be cooked & actually have cheese on it, which is the SINGLE topping that leaves on EVERY pizza that goes through a pizza store! If you do go to this location, check your order before you leave and make sure you take a bite or look at the underside of a slice to make sure the dough is...

I'd give zero stars if that was possible. This is by far, hands down, the WORST Pizza Hut I've ever experienced and I've had them all over the world. I have tried them multiple times trying to think that something will change but it gets progressively worse. Tonight we order online where the website says for pick up the wait is 10-20 min. Knowing that this is always wrong (great start) we waited a little before going to pick up. 1.5 hours later the pizza still hadn't even been cooked. You may ask, why did you wait so long? That was because it took that long to pay then get back in line amongst the yelling customers demanding their money back. When we finally get to the front to ask about our pizza they first say that it's coming right out and to stand to the side. Then after asking again they say it hasn't been started yet. This is now over 2 hours from the time the order was placed online. There is no apology or explanation from management. Complete indifference. I can't understand how they are still in business except for the fact that there aren't many other options in that immediate area. I will NEVER go here again. Whomever owns the franchise, should read the comments on here and do something before you lose your business. That is if they care at all. Their staff...

Was working the late night shift and got hungry. Decided to order from Pizza Hut. I looked up there menu online. They had everything located on the website Eve the prices. I then figured out what I wanted and decided to call and place my order. Once I called the young lady whom answered the phone was very nice and pleasant to talk to. I asked her about the specials that they had available. She answered my question without any problems, so I decided to order a bacon, pepperoni with extra cheese pan pizza. She said no problem your order will be ready in ten minutes. When I got there I pulled up to the building not knowing that I had to go to the drive thur when it’s after hours she never told me that over the phone. Once I got up to the door they had a sign saying go to drive thur to pick up orders. I drove through the drive thur and rang the doorbell on the window. My order was ready and hot when I got there. It was ready in ten minutes just as we discussed. The pizza was hot and just as I ordered. I have no complaints what so ever. I would definitely recommend this place to anyone and everyone to enjoy. I’m going back here to place an...