Popeyes Louisiana Kitchen — Restaurant in Florida

There are numerous places to get chicken along East Nine Mile Road. Church's was the best place for a long time with fresh chicken and great fried okra. Sadly, they have gone down hill in every important way. KFC was really good when it opened both in their buffet and take out. Now, it actually is good sometimes. Flip a coin. It has KFC original which is different from chicken from anywhere else. But if it fails, it fails. Sometimes the pot pies have a crust that is fully done, but usually not. Zaxbys has chicken for a high price that seems to be trying to be a high end fast food chicken stand. That concept doesn't work for me. Chick-fil-A is always fresh and good, with a somewhat unique breading. The customer service at a Chick-fil-A is THE model of customer service. No business in Pensacola of any kind is ever likely to match Chick-fil-A in this aspect. Foosackly's has the best slaw in the area that you can get, whether it is from a restaurant or a grocery store. Their chicken is reliably very fresh, but there is not much flavor to their breading outside of that. Dodge's Chicken Store is mediocre, but always open. Not particularly fresh and not spicy, at least not in a good way.

Yesterday, for the first time in a long time I got chicken from Popeye"s in the drive thru. If was reasonably fast with adequate customer service. I had recently gone there hoping to get fish, but was told that they stopped serving fish at this location. However, I was told this in a professional and straightforward manner that I liked. But this time I wanted chicken. I have a taste for extremely hot food and am generally able to eat such food without heartburn often adding hot sauces with a minimum heat of tobasco. Popeye's is usually an exception to this. The chicken was amazing. I would not have ever expected it to be fresh, but it was. Because it was fresh, the hot and spicy seasoning set it off wonderfully. I had no issue of heartburn afterwards, though in this case it would have been worth it. Yesterday, it was as if I died and went to East Nine Mile Road Chicken heaven.

I guess it was a flash in the pan. I've gone back several times now and it has not been as good as it was in this review. One of the times I went back there was only the faintest hint of seasoning. So Popeyes can be excellent, but apparently you cannot reliably...

Horrible! Popeyes is possibly my favorite place to eat. But our local restaurant let me down. The one downside to all the Popeyes locations is difficulty ordering. The Huge downside to our local place was poor customer service! The lady taking my order had a hard time understanding me. That made me worry my order would be wrong. So when I got to the window I tried to confirm said order. The lady said it was correct. Sadly when I checked my food it was wrong. When I went inside to fix it the manager ( I assume. She was wearing a blue shirt and NO MASK!!Also most of the staff was maskless.) Had serious attitude and treated me like her child who she is really disappointed in and can't muster any energy or a smile for. With much annoyance she told me I paid for a meal I didn't get and still needed to pay for food I ordered but was not charged for. While I was waiting for them to fix my order, a gentleman wearing a mask got the same bad attitude and scolding "I can't hear you." From the manager I got. Hello!! We're wearing masks and talking to you through plexiglass! Listen better!! When I finally got home I realized in my frustration I had not gotten my son's food and had to share ours with him. The last straw? Spicy chicken for my children when I asked for mild and old, dry fries and shrimp :(. The Nine Mile location needs to try harder to make the customer happy and feel welcome. Instead of making us feel like we're...

1/5 Stars — Beast Mode: Activated, but Not Appreciated

So I roll up to Popeyes, stomach singing hallelujahs for that spicy chicken sandwich with cheese and bacon...you know, the Beyoncé of the bun game. I had dreams, y’all. Crispy, juicy, spicy symphonies. I was ready to be baptized in Cajun seasoning.

But what did I receive from the heavens?

A bun. With TWO giant, unseasoned chicken hunks just loitering. No heat. No cheese. No bacon. Just a double-stack of flavorless fowl, like someone dared Popeyes to make the saddest sandwich in Louisiana history.

I peeled that wrapper back and whispered, "Oh. So this is spiritual warfare."

It was giving "hospital meal prep," not "soul-fed Southern masterpiece."

And that sandwich? Had the audacity to stare back at me. bare, dry, and ashamed — like I had done something wrong. Ma’am. Sir. Poultry.

Popeyes, baby... darling... unless I unknowingly clicked the "Chicken Sadness Deluxe," somebody in that kitchen was straight-up playing menu bingo, and I caught the L.

And yes, I still ate it. But with the kind of defeated chew that only comes from knowing greatness was within reach… and then snatched away.

Get it together, Popeyes. Not every hero wears a cape, but every good sandwich wears bacon.

—With deep-fried...