Starbucks — Restaurant in Florida

Normally I have a great experience at this location and am not one to leave reviews…like ever. I literally was handed the worst matcha I’ve ever had today. My matcha order is a little complicated, so I do tip accordingly because it’s not just an off the menu type of item. I get a Venti matcha, Add cold foam, add strawberry puree. When I pulled up to the drive thru, the barista was a little sarcastic and said “you mean strawberry cold foam?” I just said “sure” thinking maybe they just add strawberry puree to the cold foam now, whatever. I get my drink and got too far away from the store before I took a sip of it to ask for it to be remade (which again, never have to do). Not only was the strawberry cold foam very different from what I normally get when I ask for cold foam and strawberry puree, but the drink itself was terrible. It was just an explosion of matcha powder and water. I couldn’t even taste strawberry or milk at all due to all of the overwhelming grittiness of all the matcha powder. This is my go to drink. I loveeee matcha and this Starbucks typically gets it right every time. I’m not sure if it was a new barista, in which case it’s understandable, but between the sarcasm instead of just giving me what I ordered, on top of the absolute dog water tasting matcha, I’m just upset. I don’t treat myself often, especially since it’s literally a $10 drink in this freakin economy, so when I do take a moment to get myself a drink I love, it’s important to me that it’s actually drinkable. Had I not been in such a rush I definitely would’ve asked for it...

This 2as the first time here and the most reliable service I've experienced at any Starbucks. I don't know if it was timing or just employees that are well trained and are cable of doing their job but it was fantastic. I ordered on the app to pick up in drive thru. The app gave me a pickup time. I was a several minutes early and needed to use the restroom. I went inside and nobody was waiting but there were several customers with orders already and seated having conversation and utilizing the internet. I also noticed that i could only see 2 employees which is unusual at starbucks. There are usually several and nothing appears to be being accomplished. That was not the case here. I used the restroom and went back to my car. Drove to the drive thru and stated my mobile order and name. I then realized I was still 5 minutes early but was told to drive around and it was ready. There were two cars ahead of me. First one was just about pulling away as I pulled up. Second car was only there a minute. So then I pulled to the window...still early...and my stuff was passed out the window. These employees deserve a raise and should also be traveling to other starbucks to demonstrate how to successfully get customers to return and make progressive goals happen. This was on Thursday the July 28th at approximately 325pm. Whoever was there at that time...kudos for excellent customer service and making my...

There are two Starbucks locations in my area that I frequent and this is one of them. I have known Olivia since I started coming to this location. We are not personal friends, I know her only from coming to Starbucks. Olivia has always been polite and on top of her game as a barista. I'm not challenging the gentleman's experience about the service dog but this sounds very much out of character for Olivia. I enjoy coming to this location and having Olivia take care of my orders. She is very consistent and always has time for a smile and is engaging with her customers. As we all know, there are two sides to every story. Having had a service dog years ago I know it is a difficult situation on what you can/cannot be asked. I do feel more clarity is needed regarding services animals. I struggle when in a grocery store, and other stores, observing dogs in grocery carts with no visible tags or vests identifying the dogs as a service animal. Perhaps a good first step for Starbucks and other stores is to clearly identify what animals are able to enter an establishment and clearly outline on the door what is required to enter. This way there is no confusion between customers and workers. Olivia, keep on smiling, you are very good at...