Starbucks — Restaurant in Florida

Worst barista ever! Sam was really rude and unprofessional. I came to this Starbucks for 2 reasons, it is close to where I work and I had a meeting that day there. The girl who took my order was nice so I left them a tip but Sam, she was a mess. I left a 1 star review for Sam. She managed to overfill my drink, then she poured some of it out of the cup onto the sink but it was still full so when she put the top on, it spilled all over. I asked her nicely if she can wipe it up for me, she told me there are napkins at the self-service counter. Then I brought my drink carefully to where the napkins are to wipe down my own drink. The more napkins I used, the messier it got. After trying to wipe down my cup and the counter, I brought it back to Sam and asked her if she can just pour my drink into another cup, she then put a second cup under my original one and gave it back to me. I waited there for a few minutes watching Sam pretending to be busy. It was 1:45 pm on Thursday, the least busiest hour of the day according to Google. Then Sam looked at me funny and asked if I was waiting for anything else. I told her what she did did not fix my problem. After all that hassle, she finally pour my drink into a new cup. At this point, if I was a Starbucks barista, would make a completely new drink for the customer. I took my drink and walked away to attend my meeting. I then called the manager to voice my concern and she offered me a free drink. I did not want to complain for any free stuff, I just want Starbucks to address this problem to improve their customer service and...

Very Disappointing Customer Service at Morning Shift – Starbucks Location Review

Dear Starbucks Team,

I am writing to express my deep disappointment with the service I received at one of your locations during the morning shift.

On Thursday, July 10th, I entered the store at approximately 6:50 AM. The café was not busy — only two customers inside, and the drive-thru wasn’t crowded either. As I walked in, I politely greeted the staff by saying “Good morning,” but neither of the two baristas acknowledged me or responded.

I stood at the register waiting to place my order for over 19 minutes. During that entire time, I was completely ignored by both employees, despite clearly standing there. They continued making drinks and chatting amongst themselves, with no regard for my presence. Eventually, I had to speak up and say, “Excuse me, can someone take my order?” — and even then, I was ignored again.

This is unacceptable behavior, especially from a brand that promotes warmth, friendliness, and great customer service. If your staff cannot even acknowledge a customer or offer basic courtesy, something is clearly wrong with the training or management at this location.

I left the store at 7:05 AM without ever being helped. This experience was extremely frustrating and disappointing. I sincerely hope this feedback is taken seriously and that steps are taken to improve the professionalism and customer service skills of the morning...

I started working in a different area of town a few times a month so I will usually come through here on my way in. It's not my usual Starbucks (where they are actually fabulous and so friendly). It didn't take me long to realize that orders are almost never done on time, so you have to make sure you order extra early. It can be frustrating to see when you go in, waiting for your order that was supposed to be done already, and only 1 or 2 people are working and the rest are often standing around. Also, the customer service here is absolutely terrible. I do not know her name but the tall girl with the glasses who is usually making the drinks almost always has an attitude - maybe because she's the only one making drinks half the time, I don't know, but that's no excuse. Either way, today was the last straw. That same girl was slamming things around every time she closed something or set something down. It was ridiculous. She also wasn't calling out people's names so one guy who wasn't directly watching her was sitting there for a while waiting for his drinks until he walked up and checked them. And then when she finally made my drink I was missing stuff in my order so I stepped up to inquire but she blatantly ignored me twice. I had to wait in line at the counter just to ask. Very unprofessional and extremely off-putting. I'm done...