Starbucks — Restaurant in Florida

Over the past several months, I have found myself in a recurring predicament, one that has left me both perplexed and slightly disheartened. Despite my unwavering loyalty and admiration for the Starbucks brand, my experience at this particular location has been tinged with a consistent oversight that, while seemingly minor, has significantly impacted my overall enjoyment of their beverages.

The core of the issue lies in a simple, yet crucial, element of the iced beverage experience – the straw. On more than twenty separate occasions, I have placed orders for my beloved iced blonde vanilla latte through various mediums, each time attaching a polite, detailed, and carefully crafted request for a straw to be included with my order. This request, far from being frivolous, is rooted in a genuine need to fully savor and appreciate the intricate layers of flavor that the latte offers – the robust espresso, the creamy milk, and the sweet vanilla, each component playing a vital role in the symphony of tastes that I so look forward to.

Unfortunately, despite my clear and repeated requests, each of these orders has arrived without the much-anticipated straw. This consistent omission has puzzled me, as it stands in stark contrast to the high standards of customer service and attention to detail that Starbucks is renowned for. The absence of a straw not only diminishes the sensory pleasure of the drink but also poses a practical inconvenience, especially when on the move or in situations where sipping directly from the cup is less feasible.

What confounds me further is the discrepancy between this location’s service and the exemplary service I’ve received at other Starbucks outlets, where such requests are met with prompt and thoughtful responses. This inconsistency leads me to ponder the reasons behind this location’s inability or unwillingness to fulfill a simple yet important customer request. Is it a matter of oversight? A gap in communication between the online ordering platform and the baristas? Or perhaps a deeper issue related to the store’s operational protocols?

Despite this ongoing issue, I remain hopeful that my feedback will be received not as a reprimand but as constructive criticism aimed at enhancing the customer experience. Starbucks has always been a brand synonymous with excellence, innovation, and customer-centricity. It is my sincere wish that [Starbucks Location] aligns itself more closely with these values, paying heed to the small details that contribute significantly to customer satisfaction.

In conclusion, while the quality of beverages at [Starbucks Location] remains commendable, the repeated neglect of customer requests, particularly regarding something as fundamental as a straw, is a matter that warrants attention and improvement. It is my hope that this feedback serves as a catalyst for positive change, ensuring that future experiences at this location are as flawless and enjoyable as the beverages they so skillfully craft.

With warm regards and a continued fondness for the Starbucks...

I've given this Starbucks a couple of opportunities to prove me wrong, but I am constantly disappointed by long wait times, subpar drinks, and overall lack of training of the baristas (previous experiences in addition to the one listed today, but none quite as bad).

Today I put in my mobile order at 11:54am, I left my work, less than a 5 min drive away, at 11:55am and was there by 12pm. From the time I entered the drive thru line (which was not exceptionally long btw, there were maybe 3 or 4 cars ahead of me from the order box), to the time I finally left the drive thru of Starbucks, was 12:25pm. I let the barista working DTO of my mobile order as well as wanting to add a chocolate croissant and two birthday cake pops. I also let her know my name and what my mobile order consisted of: a venti iced chai tea latte and a venti iced mocha (with blonde espresso, 5 pumps of mocha, soy, light ice, and no whip), as well as a tomato and mozerella panini. She said they have it and she would see me at the window. I get to said window (now approx. 12:20pm), and am told they are out of the panini I had mobile ordered. Being a former partner, I was a little irritated that it wasn't made unavailable on MO&P but I understood and asked for a refund. I was then informed that she couldn't do a refund (which I know mobile orders can be refunded if they are at the store you ordered from) and I would have to call corporate. Irritated, since now my lunch break is nearly up and I was still hungry, I asked if they had anything else so I could avoid calling. I was told a chicken caprese was available. She came back after going to put it in, and alas it was not. I asked if there was anything else they had, and she informed me that there were ham & swiss paninis. Not particularly fond of ham & swiss yet still hungry, I agreed. (Not a review of the store: Upon receiving and biting into my sandwich, I discovered there's horseradish in it. Quite a waste of money for one bite.) Deciding to "wash it down" with something, I have a drink of my mocha, which I discover was also made incorrectly without soy or the correct espresso.

Needless to say, I will not be returning. Unfortunately there are no other Starbucks close to my worker, so I will be calling corporate for just a refund of my money. I absolutely hate being "that" customer and I understand how hectic some of these mini-peaks can be, however today...

This location is probably the worst I’ve ever been to…and I’m a very frequent Starbucks customer. At least once a day, sometimes twice a day for the last nine years since I had my son. They have the RUDEST group of staff that I have ever seen. Always have an attitude, speak disrespectfully to their customers, toss their food and drinks at customers when they have to remake or fix a drink that they made incorrectly from the start….they purposely will mess up your drinks when they know that you will usually have them fix their mistakes, refuse to give you what you ask for/order even when you’ve paid extra for it (it’s gotten to the point that I’m ready to call corporate because of the complete disrespect and lack of customer service. I spend a great deal of money here and I’m always upbeat and friendly, I just ask that I’m treated with the same respect and friendliness I give. They are constantly rolling their eyes when you speak to them. It’s insane how miserable they all seem. There is two or three employees at this location who are AMAZING and are always friendly, kind, welcoming, respectful and show great customer service! I always love when I see/hear them in the store and get super down when I realize they aren’t there (makes me want to leave and not give my business when they aren’t there because of how terrible everyone else always is. I work in customer service and have for the last 15 years and I never would have been allowed to treat customers the way that they do. I would have been fired on the spot. Not sure how these people are still employed. So many food and drink items of mine, more than I can count on both hands, I’ve had to throw away because they refuse to fix them or I’ve watched them just dump the WRONG and INCORRECT drink in a new cup and pretend they remade it. I get the same drinks and have for years, so I know what they should taste like and what they shouldn’t. If this wasn’t the only location on my way to work since I work near the hospital then I would go out of my way to go to the Carrollwood or linebaugh locations because they are always amazing and top tier! This is the only location I’ve ever had any of this issues with sadly. Maybe it’s the area, I’m not sure. But customer service should be the same...